Attempting to export a HEIC file to JPG

New Here ,
Apr 10, 2021 Apr 10, 2021

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I keep getting the following error message even though I am logged in and have an active subscription on my Windows 10 PC.

"HEIC files are only supported with an active subscription (1)"

I can export them on my iPhone OK.

Any suggestions how I can fix this?

 

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Problem or error, Windows

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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