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BEWARE: Adobe Licencing update lost all my CC documents and Lightroom photos

New Here ,
Sep 15, 2020

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I work for a Community College. As a perk of the job, I have access to adobe creative cloud. I love taking photos and I've started to become more serious so I started reading books for how to take photos better and processing them in lightroom. Suddenly I no longer had my license, I looked at lightroom and it re-assured me I could get my photos out for up to 90 days and some googling led me to believe I could keep them for a year. 

 

So I contact my IT department and they said, no problem Adobe changed how we license the software we will get you added back. They did and when I logged back in all of my Creative Cloud documents were gone. All of the photos over the past year were gone. I had exported my best photos as uploaded them to a portfolio (thank god I didn't use the CC portfolio), but I had many photos that were similar and I decided not to export because I didn't want to upload photos that look too similar. 

 

I assumed the Creative Cloud document store was a safe place. I mean it's in the cloud so hopefully, they can recover/re-link my missing files to my account. We (my IT department because I can't contact adobe due to not being an admin) contacted adobe and they basically shrugged and said "They Can't do anything because it's a federated ID". So I've now lost a year's worth of photography and a handful of XD flows my teams were using to build apps and functionality from.

 

I'm posting this more as a PSA, don't trust your cloud document store. Back it up to a more reliable service. I will no longer be using Adobe CC products in any capacity and will no longer be recommending it to anyone. 

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BEWARE: Adobe Licencing update lost all my CC documents and Lightroom photos

New Here ,
Sep 15, 2020

Copy link to clipboard

Copied

I work for a Community College. As a perk of the job, I have access to adobe creative cloud. I love taking photos and I've started to become more serious so I started reading books for how to take photos better and processing them in lightroom. Suddenly I no longer had my license, I looked at lightroom and it re-assured me I could get my photos out for up to 90 days and some googling led me to believe I could keep them for a year. 

 

So I contact my IT department and they said, no problem Adobe changed how we license the software we will get you added back. They did and when I logged back in all of my Creative Cloud documents were gone. All of the photos over the past year were gone. I had exported my best photos as uploaded them to a portfolio (thank god I didn't use the CC portfolio), but I had many photos that were similar and I decided not to export because I didn't want to upload photos that look too similar. 

 

I assumed the Creative Cloud document store was a safe place. I mean it's in the cloud so hopefully, they can recover/re-link my missing files to my account. We (my IT department because I can't contact adobe due to not being an admin) contacted adobe and they basically shrugged and said "They Can't do anything because it's a federated ID". So I've now lost a year's worth of photography and a handful of XD flows my teams were using to build apps and functionality from.

 

I'm posting this more as a PSA, don't trust your cloud document store. Back it up to a more reliable service. I will no longer be using Adobe CC products in any capacity and will no longer be recommending it to anyone. 

TOPICS
Problem or error

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2020 0

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