blank dialogue boxes especially when using Excel

New Here ,
Oct 27, 2020 Oct 27, 2020

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When i try to use a spreadsheet to annotate information from Lightroom (usually videos but could be photos), both programs will work for a while, but then i start getting slowdowns.  the effect is that the dialogue boxes in lightroom will be blank for a long time until finally showing the message.  Additionally, if i try to edit a smart collection, i am not able to select or delete information (for example if the smart collection says Keyword Contains clothing  i will not able to delete clothing and change it to food).  in excel, i will not be able to save my file with a new name, although i can still save the file with the same name.  the only solution is to close everything and restart the computer and it will then work for a while until failing again.

This problem seems to be specifically related to lightroom and perhaps to some interaction between lightroom and MS office products, because i have no problem with having many different programs running - it is only when i add lightroom to the mix that this happens.

This is a windows 10 system with all software being auto updated.

here is an example of an empty dialogue box:

 

empty popup IMG-2366.JPGfilled popup IMG-2368.JPG

 

after a long wait, the box usually fills, but it will then continue to be slower and slower at filling/responding:

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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