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Can't add any photo on Adobe photoshop lightroom CC

New Here ,
Jan 28, 2019

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So i just downloaded the most recent version of Adobe photoshop lightroom cc (2.1.1) and I can't add any photos. Yes i followed all the steps showed in the tutorials and yet the program won't let me add pictures. Also there is an error message that pops up when i go to "key word". I tried to unstall the program because I saw on some forum discussions that it would fix my problem and yet it doesn't, my computer is still telling me that the file is corrupted. Here are some screen shots. (I know it's in french)

Here you can see the corrupted file message

Capture d’écran 2019-01-28 à 21.38.56.png

Here you can see that the function "add photo" and the + button are sort of blocked

Capture d’écran 2019-01-28 à 21.39.36.png

Capture d’écran 2019-01-28 à 21.39.33.png

Capture d’écran 2019-01-28 à 21.39.43.png

I ran out of idea i really need help please.

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Can't add any photo on Adobe photoshop lightroom CC

New Here ,
Jan 28, 2019

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So i just downloaded the most recent version of Adobe photoshop lightroom cc (2.1.1) and I can't add any photos. Yes i followed all the steps showed in the tutorials and yet the program won't let me add pictures. Also there is an error message that pops up when i go to "key word". I tried to unstall the program because I saw on some forum discussions that it would fix my problem and yet it doesn't, my computer is still telling me that the file is corrupted. Here are some screen shots. (I know it's in french)

Here you can see the corrupted file message

Capture d’écran 2019-01-28 à 21.38.56.png

Here you can see that the function "add photo" and the + button are sort of blocked

Capture d’écran 2019-01-28 à 21.39.36.png

Capture d’écran 2019-01-28 à 21.39.33.png

Capture d’écran 2019-01-28 à 21.39.43.png

I ran out of idea i really need help please.

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Most Valuable Participant ,
Jan 28, 2019

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moved to Lightroom CC (cloud) forum

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Community Beginner ,
Jan 30, 2019

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Hi there, i expierenced the same issue. I am using this in a company network. When i use a free internet connection it is working. So please check if your network is blocking traffic for Lightroom. (espacially when you are using it in a company network environment.)

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New Here ,
Jan 30, 2019

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I'm using it in a private network, do you think it could also affect it?

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Community Beginner ,
Jan 30, 2019

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There are some websites explaining that different port need to be forwarded, especialle those who differ from 80 or 443, such as 1935. but I can not say if this is the correct port to be open for Adobe Lightroom Cloud Version.And probably it has something to do with Windows Defender Firewall. I would check these options.

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99jon LATEST
LEGEND ,
Jan 31, 2019

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It could be a network problem Your screenshot shows search unavailable because of being off-line.

Can you import photos by logging in to the cloud in a browser?

https://lightroom.adobe.com/

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