P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

[FeedbackCommunityMember]

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

• Home computer
• Windows 10 Desktop
• Wifi Connection (verified internet is working)
• Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

[Natalia5C1D]

I have the same issue. Has anyone figured out how to solve this?

[Hard_Boiled_Greg]

I am in the same boat. I have this same problem on my MacBook Pro running Mac OS Catalina version 10.15.7 and the latest version of Lightroom (4.1). I can connect to the Adobe cloud just fine in Photoshop and Creative Cloud. I launch Lightroom, get the splash screen and then immediate get the error "Can't connect to the server. Lightroom is having trouble connecting to the server. Please try again later." I can click OK, and the application closes. That's all I can do with it.

I have also gone through the suggested troubleshooting steps for connectivity issues to no avail. I was running Lightroom CC on my previous MacBook Pro but haven't been able to run it on my new one.

Has there been a resolution for this?

[Nordmark]

Hello, 

After escalating this issue beyond the 'normal' adobe supporter, and getting an advanced Adobe supporter we mangaged to solve the issue. Unfortunately it came back and I haven't been able to solve since. 

Br

Martin

[tomnijsmans]

Still no news from Adobe? I'm new to Adobe and just invested hours and hours to import all my pictures (from different places) to Lightroom so that I would have 'one system' from now on. Now that I'm almost ready it's impossible to use it. And all this for 20 euros (I'm from Belgium :-)) a month. Nice introduction into the world of Adobe...

[jpkraemer]

Same problem here. I exchanged the NAS, the switch, the ethernet dongle, am now using 10GbE and still - it syncs a small bunch of photos and then stalls, reving up CPU usage to 100%, shows unable to connect to network and "Syncing photos". 

Glad to see so many shared stories here, I've had this problem ever since CC came out. 

[Rikk Flohr: Photography]

This issue was fixed some time ago. What version of LrD do you have installed? Please go to Help>System Info… and get us the exact installed version number of your software. 

[jpkraemer]

According to Creative Cloud there is no newer update. I attached the system info - thanks for the help! 

Lightroom version: 4.1 x64 [ 20201120-1311-17d302b ] (Nov 23 2020)
NGL Version: 1.22.1.3
WF Version: 3.1 2fd01ab
Operating system: macOS
OS Version: macOS 11.2 (20D64)
Application architecture: x64
Computer model: MacBookPro13,3 / Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz
Logical processor count: 8
Processor speed: 2,7 GHz
Built-in memory: 16.384,0 MB
Real memory available to Lightroom: 16.384,0 MB
Real memory used by Lightroom: 706,4 MB (4,3%)
Virtual memory used by Lightroom: 3.990,8 MB
Memory cache size: 1.138,3 MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 687MB / 8191MB (8%)
Camera Raw real memory: 0MB / 16384MB (0%)
Displays: 1) 3840x2400

Graphics Processor Info: Metal: AMD Radeon Pro 460 - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/jpkraemer/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/jpkraemer/Pictures/Lightroom Library.lrlibrary

[Rikk Flohr: Photography]

If you disconnect the NAS do things work properly or do you still have the issue?

[jpkraemer]

Well if I disconnect the NAS I can work with Lightroom flawlessly, but of course, the unsynced originals are missing and not uploading since they are only on the NAS. 

[Rikk Flohr: Photography]

Thank you for confirming. 

[gczerw]

@Rikk

How do I get the updates for Lightroom 3 which I just installed from the CD?  It will neither process a registration or get updates. Keeps telling me:

The version check was unsuccessful.

This is probably a result of one of the following.

Your internet connection is not currently available

The server containing the version data is not available at this time

Check your internet connection & try again later.

I obviously have a good internet connection since I'm writing this.

Please reply to me at:  .......email address removed

Thanks!

George

[Victoria Bampton LR Queen]

@gczerw you'd need to talk to Adobe Customer Services as those old versions are no longer available for download publicly. http://adobe.ly/yxj0t6

[Rikk Flohr: Photography]

What is your OS Version Number? I am guessing your OS is too old to upgrade.

[gczerw]

After several phone calls to Adobe customer service, I finally got in touch with a representative who stated that Adobe is no longer supporting non-cloud versions of Lightroom 3, and that the registration and upgrade servers have been taken offline.

[Rikk Flohr: Photography]

Oh, that explains it. This thread is about Lightroom Desktop (Released in 2019) not Lightroom (Classic) 3.0 which was released ~2010. 

[DougInRoc]

I know this post is a bit old but how did the advanced support solve it and were you ever able to permanently solve it?

Thanks

[Donovan5ED1]

I tried this suggestion. Unfortunately, it did not work for me.

[Jaime5C74]

I'm also hoping for this info. My lightroom 4.1 won't connect to the cloud.

[Julie Kmoch]

For those of you seeing this problem, does it happen immediately with the NAS drive connected, or is it a problem when waking the drive up from sleep?

[Julie Kmoch]

Also, I'd appreciate a volunteer or two to work with who could send us a diagnostic log. We'll reach out to you offline for the details.

[brianc36133362]

It happens even before the drive/computer is woken from sleep. I'm willing to volunteer.

[Julie Kmoch]

Thanks! I'll reach out to you privately.

[FeedbackCommunityMember]

Also running into this issue.  I try to import photos directly from my C:\ drive, the connection status decides its no longer working, and the import eventually locks up.  I have another 40,000 photos I want to import and I would need to baby it for weeks to get this to work at this point.  It's incredibly frustrating to pay money for this experience.  I called in to support today and was on a screen sharing session for 2 hours, but the issue persists.  This issue has been ongoing for a while now.

Lightroom version: 4.2 x64 [ 20210301-0713-6cdd6a3 ] (Mar  2 2021)
NGL Version: 1.24.0.5
WF Version: 3.2 88d676d
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. To be filled by O.E.M. / Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Logical processor count: 4
Processor speed: 3.3 GHz
Built-in memory: 16269.7 MB
Real memory available to Lightroom: 16269.7 MB
Real memory used by Lightroom: 1690.6 MB (10.3%)
Virtual memory used by Lightroom: 1831.0 MB
Memory cache size: 1124.7 MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 13MB / 8134MB (0%)
Camera Raw real memory: 14MB / 16269MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Unknown
Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, wl: No, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Jenn\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Jenn\AppData\Local\Adobe\Lightroom CC\Data

[Rikk Flohr: Photography]

*Jennnnnnnnnn 

I am sorry to hear about the issues. The engineering team would like to collect a log file from you. 

Restart your computer

Launch LIghtroom

When you get the error message wait 60 seconds and then generate a diagnostic log.

• For LrDesktop
• Go to Preferences
• Account Section
• Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.

When you have the log, post back here and I will send you instructions. 

[FeedbackCommunityMember]

First, I never actually get an error message.  I select the Add Photos options, then, at some point in the middle of the import, the application loses its internet connection (as noted by the pop-down that displays when hovering over the Cloud icon in the upper right displaying "Unable to connect to the network."), then the import freezes because for some reason the two are linked.  At no point do any of the other applications on my computer lose connection.  There is no error message, the application just stops functioning properly.

I attempted to generate a log but the process only gets halfway through completion before hanging.  The phrase "Unable to connect to the network." also displays on this screen.

Edit: I also don't get notified when you respond.  Not sure if that's because you didn't use the Reply feature or if I need to do something to get emailed on updates.