Can't Import Photos

[ItsMeHunterrr]

I'm not able to import photos in Lightroom, ever since the update I have been having issues... My import button is dimmed and I can not click it but every other button works.

[selondon]

Have you tried signing out of the Creative Cloud app and back in?

[Akash Sharma]

Hi ItsMeHunterrr,

Sorry that you cannot add photos in Lightroom desktop as "Add Photos" option is grayed out. This is not a typical experience, let's make it right.

Could you check and drop me a Private message to describe your license type? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered instances of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type or send me a Private message.

Thanks,

Akash

[logan5E2F]

hi there, i juat downloaded LR and my add photo button in dimmed as well. I cannot import photos can you please help