Can't Import Photos

New Here ,
Jun 15, 2019 Jun 15, 2019

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I'm not able to import photos in Lightroom, ever since the update I have been having issues... My import button is dimmed and I can not click it but every other button works.

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Adobe Community Professional ,
Jun 17, 2019 Jun 17, 2019

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Have you tried signing out of the Creative Cloud app and back in?

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Adobe Employee ,
Jun 18, 2019 Jun 18, 2019

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Hi ItsMeHunterrr,

Sorry that you cannot add photos in Lightroom desktop as "Add Photos" option is grayed out. This is not a typical experience, let's make it right.

Could you check and drop me a Private message to describe your license type? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered instances of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type or send me a Private message.

Thanks,

Akash

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New Here ,
Mar 28, 2021 Mar 28, 2021

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hi there, i juat downloaded LR and my add photo button in dimmed as well. I cannot import photos can you please help

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