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Can't login into iOS apps with Enterprise Account credentials

New Here ,
Dec 06, 2019

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Hello, I have an enterprise account through my University and everything works fine when I login to Creative Cloud apps on my Mac desktop, but the same login procedure won't work on either my iPad or iPhone.  I've triple checked my credentials but nothing works.  It indicates that my username or password are incorrect.

 

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Can't login into iOS apps with Enterprise Account credentials

New Here ,
Dec 06, 2019

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Hello, I have an enterprise account through my University and everything works fine when I login to Creative Cloud apps on my Mac desktop, but the same login procedure won't work on either my iPad or iPhone.  I've triple checked my credentials but nothing works.  It indicates that my username or password are incorrect.

 

{Thread renamed by moderator}

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Mac, Problem or error

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419

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Dec 06, 2019 0
Adobe Employee ,
Dec 06, 2019

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Hi there,

That does not sound good, have you tried signing out of the Creative Cloud app on the Mac desktop and then try signing into the iPad or iPhone and see if that works?

In order to use Adobe enterprise ID, you would require an access to Adobe enterprise dashboard. Once you get access to dashboard, you can claim your domain as enterprise ID.

 

You may visit the article below for more info.

https://helpx.adobe.com/enterprise/help/identity.html


Regards,
Sahil

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Dec 06, 2019 0
New Here ,
Dec 08, 2019

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Hi Sahil, thanks for the message - turns out I was using the wrong password. All good now!

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Dec 08, 2019 0