Can´t open Lr

[henrikm16348472]

Hi

Can´t open  Lr I have the online subscription including Ps ect ect. I have not been on for some time due to relocation. But when I try to open Lr now, I get a window saying that Lr must be updated. I've had it run a whole night, and tried several times without success. Someone who knows what to do?

Br,

Henrik

[99jon]

Which version number is installed? Are you launching from a desktop computer or mobile device?

Can you use your web app? Sign-in at the link below from a browser.

https://lightroom.adobe.com/

[henrikm16348472]

Hi

It´s version 2.3 I have Lr on my mobil (Iphone) without problems. Bur the the problems is from my desktop (Mac)

[henrikm16348472]

Hi again

Little strange. When I click on the link you attached, then I come on. But when I try via my Adobe Creative Cloud. I got the same pop-up window with same message ?. Maybe the problem is that I started with down loading the desk top version when I started the subscription, and here I have pretty many photos. The Dest Top version is still active in my Adobe Creative Cloud. Do you think it will help if I close the Desk top version ?. And if yes how do I get all the photos I have there (the desk top version) ?.

another funny/strange things is that I receive constant text messages on my iphone from Adobe about "Get Lr on Mobile". I already have Lr on my mobile.

Hope you can help me with these things.

//Henrik

[99jon]

Are you opening from the CC desktop app. If you don’t have it installed go to this link to download Creative Cloud desktop.

https://www.adobe.com/creativecloud/desktop-app.html

Then go to the apps tab to update or launch.

[henrikm16348472]

I have the desktop app. And when I click on the Cloud based version APP i get that pop up with the window saying that Lr must be updated. And when I click on the update, nothing happens.

[99jon]

I would suggest uninstalling Lightroom 2.3

Then re-install from the apps tab.

Everything in the cloud should get automatically restored.

[henrikm16348472]

Ok - I will try that. Thx for your help.