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Can´t open Lr

New Here ,
Jun 14, 2019

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Hi

Can´t open  LrSkærmbillede 2019-06-14 kl. 21.31.30.png I have the online subscription including Ps ect ect. I have not been on for some time due to relocation. But when I try to open Lr now, I get a window saying that Lr must be updated. I've had it run a whole night, and tried several times without success. Someone who knows what to do?

Br,

Henrik

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Can´t open Lr

New Here ,
Jun 14, 2019

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Hi

Can´t open  LrSkærmbillede 2019-06-14 kl. 21.31.30.png I have the online subscription including Ps ect ect. I have not been on for some time due to relocation. But when I try to open Lr now, I get a window saying that Lr must be updated. I've had it run a whole night, and tried several times without success. Someone who knows what to do?

Br,

Henrik

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88

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Jun 14, 2019 0
LEGEND ,
Jun 15, 2019

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Which version number is installed? Are you launching from a desktop computer or mobile device?

Can you use your web app? Sign-in at the link below from a browser.

https://lightroom.adobe.com/

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Jun 15, 2019 0
New Here ,
Jun 15, 2019

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Hi

It´s version 2.3 I have Lr on my mobil (Iphone) without problems. Bur the the problems is from my desktop (Mac)

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Jun 15, 2019 0
New Here ,
Jun 15, 2019

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Hi again

Little strange. When I click on the link you attached, then I come on. But when I try via my Adobe Creative Cloud. I got the same pop-up window with same message ?. Maybe the problem is that I started with down loading the desk top version when I started the subscription, and here I have pretty many photos. The Dest Top version is still active in my Adobe Creative Cloud. Do you think it will help if I close the Desk top version ?. And if yes how do I get all the photos I have there (the desk top version) ?.

another funny/strange things is that I receive constant text messages on my iphone from Adobe about "Get Lr on Mobile". I already have Lr on my mobile.

Hope you can help me with these things.

//Henrik

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Jun 15, 2019 0
LEGEND ,
Jun 15, 2019

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Are you opening from the CC desktop app. If you don’t have it installed go to this link to download Creative Cloud desktop.

https://www.adobe.com/creativecloud/desktop-app.html

Then go to the apps tab to update or launch.

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Jun 15, 2019 0
New Here ,
Jun 15, 2019

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I have the desktop app. And when I click on the Cloud based version APP i get that pop up with the window saying that Lr must be updated. And when I click on the update, nothing happens.

Skærmbillede 2019-06-15 kl. 21.05.15.png

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Jun 15, 2019 0
LEGEND ,
Jun 15, 2019

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I would suggest uninstalling Lightroom 2.3

Then re-install from the apps tab.

Everything in the cloud should get automatically restored.

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Jun 15, 2019 0
New Here ,
Jun 15, 2019

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Ok - I will try that. Thx for your help.

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Jun 15, 2019 0