Can't redeem my purchase of Lightroom

New Here ,
Dec 21, 2020 Dec 21, 2020

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I brought Lightroom a few months ago as a trial, I then cancelled my trial. I have recently purchased it again but for some reason, the lightroom app on my computer won't register that I have updated my subscription. It just says "Your subscription has ended: Renew Today

 

Does anyone know how to make my lightroom app register that I have updated my subscription?

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Download and install, Problem or error

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Adobe Employee ,
Dec 22, 2020 Dec 22, 2020

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From our server-side logs I can see that you have an active subscription applied to the Adobe-id which you use for this forum.

Could you double check if you are signed-in with that Adobe-id?

 

Hope this helps.

Guido/ Lr Mobile QE

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New Here ,
Dec 22, 2020 Dec 22, 2020

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HI!

 

Yes I am signed in with that one.

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