Cannot add images in Lightroom desktop and the library is blank.

Community Beginner ,
Apr 15, 2019

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So I have never used Lightroom before and I'd like to learn. I installed the program through the  Creative Cloud app, and upon opening the program, I cannot. do. anything.

The + import button on the top left is grayed out. When I go to the File dropdown menu, 'Add Photos' is also grayed out. There is no "Import Photos" button at the bottom. I can't find a single other question or tutorial that has encountered this issue so I'm at a complete loss. Not really sure what I'm missing here. Screenshots below. This is all I can see when I open the program. I was assuming that all I had to do was install, import some photos, and start playing around but I guess that's not the case. I am running Windows 10 and haven't had any issues with Photoshop or Illustrator on this device. I have already tried to uninstall and reinstall.

Lightroom CC 1.JPG

Lightroom CC 2.jpg

Thanks for the update.

We've seen several cases where corporate license users are facing this issue because of Admin controls over the data that can be synced.

Please refer the last comment in this discussion Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community and check with your Product Administrator or license owner to check for such permissions.

Regards,

Akash

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Cannot add images in Lightroom desktop and the library is blank.

Community Beginner ,
Apr 15, 2019

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So I have never used Lightroom before and I'd like to learn. I installed the program through the  Creative Cloud app, and upon opening the program, I cannot. do. anything.

The + import button on the top left is grayed out. When I go to the File dropdown menu, 'Add Photos' is also grayed out. There is no "Import Photos" button at the bottom. I can't find a single other question or tutorial that has encountered this issue so I'm at a complete loss. Not really sure what I'm missing here. Screenshots below. This is all I can see when I open the program. I was assuming that all I had to do was install, import some photos, and start playing around but I guess that's not the case. I am running Windows 10 and haven't had any issues with Photoshop or Illustrator on this device. I have already tried to uninstall and reinstall.

Lightroom CC 1.JPG

Lightroom CC 2.jpg

Thanks for the update.

We've seen several cases where corporate license users are facing this issue because of Admin controls over the data that can be synced.

Please refer the last comment in this discussion Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community and check with your Product Administrator or license owner to check for such permissions.

Regards,

Akash

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Apr 15, 2019 1
Adobe Employee ,
Apr 16, 2019

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Hi jessg13,

Sorry that Lightroom desktop app is not allowing you to import images as the "Add photos" option is grayed out. 

Could you please confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  Example:

Thanks,

Akash

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Apr 16, 2019 0
Community Beginner ,
Apr 16, 2019

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I've always had an active account and use Illustrator and Photoshop on a daily basis. I installed Lightroom on my Macbook Air and it works just fine.

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Apr 16, 2019 0
LEGEND ,
Apr 16, 2019

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If you subscription is up to date can you let us know your license Type? Is it a normal Photography Plan License? Educational? Corporate (Enterprise)?  There have been reported instances with a Corporate license where the issue turned out to be the Corporate Admin controls.  Please let us know.

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Apr 16, 2019 2
Community Beginner ,
Apr 16, 2019

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My plan shows up as 'Adobe for Teams'

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Apr 16, 2019 0
Adobe Employee ,
Apr 16, 2019

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Thanks for the update.

We've seen several cases where corporate license users are facing this issue because of Admin controls over the data that can be synced.

Please refer the last comment in this discussion Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Communit... and check with your Product Administrator or license owner to check for such permissions.

Regards,

Akash

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Apr 16, 2019 1
Community Beginner ,
Apr 16, 2019

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So this would most likely be something to do with the network permissions controlled by our admin? Such as if our admin does not allow network sharing with certain apps such as Lightroom.

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Apr 16, 2019 0
Adobe Employee ,
Apr 16, 2019

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Yes, if you could please check with the network admin and the product license owner. They'll be able to check and rectify this.

I'd also recommend that you please share your license type(Corporate) in the last comment Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community  so that the concerned engineer can check it.

~Akash

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Apr 16, 2019 0
New Here ,
Jan 17, 2021

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I'm having the same issue as @jessg13 ! I have been using Photoshop and Bridge with no issues for years. My subscription is personal, NOT corporate. I have had Lightroom as part of my subscription for years but never really used it much. I was actually trying to give it a shot editing and playing around in Lightroom for a few days. I turned my computer off and did some updates. When I turned my computer back on and ran Lightroom, the + import button on the top left was grayed out. Just like @jessg13  'Add Photos' is also grayed out in the File dropdown menu and there is no "Import Photos" button at the bottom.

 

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Jan 17, 2021 0
New Here ,
Jan 17, 2021

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Maybe Lightroom just doesn't like people named Jess 😉

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Jan 17, 2021 0