Highlighted

Cannot import video .MOV files into Lightroom: Preview Unavailable

New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Dear all,

 

I hope you can help me:

I bought a new camera (Canon 5D IV) and I wanted to import my first videos into lightroom. However, I can't. It says "Preview Unavailable for this file".

In the past, I have been able to import videos and edit them. I've looked on several earlier topics, but none of them seem applicable or helpful. I've tried the DNG converter too, but this seems to only work for photos. 

 

Does someone know what I can do to make Lightroom recognize these files so I can edit them?

 

Edit: I tried converting the .MOV to .MP4, but Lr still doesn't recognise the file

 

Thanks so much!

 

Info:

Lightroom Classic CC

.MOV video files on the computer. They do play in Quicktime, Premiere Pro etc

 

Lightroom Classic version: 7.0.1
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.15 [2]

 

Topics

Import and share, Mac, Problem or error

Views

105

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot import video .MOV files into Lightroom: Preview Unavailable

New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Dear all,

 

I hope you can help me:

I bought a new camera (Canon 5D IV) and I wanted to import my first videos into lightroom. However, I can't. It says "Preview Unavailable for this file".

In the past, I have been able to import videos and edit them. I've looked on several earlier topics, but none of them seem applicable or helpful. I've tried the DNG converter too, but this seems to only work for photos. 

 

Does someone know what I can do to make Lightroom recognize these files so I can edit them?

 

Edit: I tried converting the .MOV to .MP4, but Lr still doesn't recognise the file

 

Thanks so much!

 

Info:

Lightroom Classic CC

.MOV video files on the computer. They do play in Quicktime, Premiere Pro etc

 

Lightroom Classic version: 7.0.1
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.15 [2]

 

Topics

Import and share, Mac, Problem or error

Views

106

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Jan 29, 2020

Copy link to clipboard

Copied

It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
• Lightroom v3.1; Lightroom Classic v9.1, Lightroom Mobile iOS v5.1, Lightroom Mobile Android v5.1
You can find this from your application menu:
Help >> System Info

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 29, 2020

Copy link to clipboard

Copied

Thank you for reaching out. please find the requested info in my edited message above

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
99jon LATEST
LEGEND ,
Jan 29, 2020

Copy link to clipboard

Copied

I have no problems importing video from the Canon 5D4. If you have a current subscription have you tried launching Creative Cloud to update your application to Lightroom Classic 9.1?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...