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Cannot renew Lightroom iPad version once I already renewed

New Here ,
Dec 09, 2019

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It has happened every time and I find it inconvenient. How do I fix this problem permanently? Thank you verk much! FABD0A3B-FE0C-41C7-9F09-4A56A44DB249.png

 

 

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Cannot renew Lightroom iPad version once I already renewed

New Here ,
Dec 09, 2019

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It has happened every time and I find it inconvenient. How do I fix this problem permanently? Thank you verk much! FABD0A3B-FE0C-41C7-9F09-4A56A44DB249.png

 

 

Topics

Bug, FAQ, How to, Performance, Problem or error

Views

227

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Adobe Employee ,
Dec 09, 2019

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Could it be that you made the purchase connected against a different app-store (region)? Hope to get a clue about your issue soon. - Guido/ Lr MObile QE

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New Here ,
Dec 09, 2019

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I always purchase it from the same Apple ID and be in the same region. Thank you!

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New Here ,
Jan 15, 2020

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Hello,

 

I have had a similar issue; however, I recently moved to north america from the middle east and once I changed my address and payment method on the app store I was no longer able to renew my lightroom subscription, I keep on getting an error message saying something in the lines of "you may not be connected to the internet". 

 

Please guide me through how to fix this issue, I am unable to renew my subscription through adobe because it tells me that i have to do it through the app store.

 

much appreciated.

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