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Cant redeem subscription

Community Beginner ,
Oct 05, 2019

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I have an active lightroom subscription but the app is not allowing me to restore purchases it just shows an infinite loading sign. Please help

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Cant redeem subscription

Community Beginner ,
Oct 05, 2019

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I have an active lightroom subscription but the app is not allowing me to restore purchases it just shows an infinite loading sign. Please help

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Oct 05, 2019 1
Adobe Community Professional ,
Oct 05, 2019

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Which version of Lightroom are you using? Are you on a computer or a mobile device? 

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Oct 05, 2019 0
Community Beginner ,
Oct 06, 2019

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I am on device on most updated version

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Oct 06, 2019 0
Community Beginner ,
Oct 06, 2019

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and I already tried uninstalling, logging out and shutting off phone. It just shows an infinite loading sign

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Oct 06, 2019 0
Adobe Community Professional ,
Oct 06, 2019

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I’m sure your phone is connected to the internet, preferably by wifi. At what point do you see the infinite loading sign? You can check the status of your account by going to lightroom.adobe.com and logging in there. If that works, you know the problem is the app and not your account.

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Oct 06, 2019 0
Community Beginner ,
Oct 06, 2019

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Problem is the app, view images below

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Oct 06, 2019 0
Community Beginner ,
Oct 06, 2019

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F3009B0C-CABF-4AC8-8B86-93FFC1C9DA02.png

89D1C769-FF67-4206-BC22-E56B367411BA.png

  

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Oct 06, 2019 0
Adobe Community Professional ,
Oct 06, 2019

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Does the first screen with the spinning wheel happen right after you put in your login info and tap the sign in button? Or when the app is launching?

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Oct 06, 2019 0
New Here ,
Oct 06, 2019

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I am facing the same issue

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Oct 06, 2019 0