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CC all apps membership but Lightroom in expired trial mode

New Here ,
Jan 25, 2019

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Hi,

I have a problem occurring in Lightroom as it says that my trial has expired while I have an active Creative Cloud all apps membership. This problem only occurs in Lightroom while all other apps are perfectly working. When I click on "buy now" in the trial expired-message, a new screen appears confirming that my membership is active and Lightroom is ready for use. HOWEVER, lightroom stays in the trial expire mode so I still can't use the program.

I've tried literally anything I can think of. All self-help instructions I did and I contacted Adobe technical support twice, leading to a 2-hours-long remote assisting session where the Adobe guy at the end couldn't figure out why Lightroom was still in trial mode.

So right now I have absolutely no clue what to do anymore... and I really need to have Lightroom on my computer so I can't accept this error (and I'm paying for it!!).

Please share your thoughts if you have an idea what to do, I am totally clueless at the moment.

Go to the  menu and try:

Help >> Sign Out

Quit Lightroom

Then launch Creative Cloud and go to the apps tab.

Open Lightroom again

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CC all apps membership but Lightroom in expired trial mode

New Here ,
Jan 25, 2019

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Hi,

I have a problem occurring in Lightroom as it says that my trial has expired while I have an active Creative Cloud all apps membership. This problem only occurs in Lightroom while all other apps are perfectly working. When I click on "buy now" in the trial expired-message, a new screen appears confirming that my membership is active and Lightroom is ready for use. HOWEVER, lightroom stays in the trial expire mode so I still can't use the program.

I've tried literally anything I can think of. All self-help instructions I did and I contacted Adobe technical support twice, leading to a 2-hours-long remote assisting session where the Adobe guy at the end couldn't figure out why Lightroom was still in trial mode.

So right now I have absolutely no clue what to do anymore... and I really need to have Lightroom on my computer so I can't accept this error (and I'm paying for it!!).

Please share your thoughts if you have an idea what to do, I am totally clueless at the moment.

Go to the  menu and try:

Help >> Sign Out

Quit Lightroom

Then launch Creative Cloud and go to the apps tab.

Open Lightroom again

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143

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Jan 25, 2019 0
LEGEND ,
Jan 25, 2019

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Go to the  menu and try:

Help >> Sign Out

Quit Lightroom

Then launch Creative Cloud and go to the apps tab.

Open Lightroom again

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Jan 25, 2019 0
New Here ,
Jun 18, 2020

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I am having the EXACT same issue as mentioned above and this solution hasn't worked for me.. It's as if Lighroom just doesn't pull though the active license even after clicking on 'buy' and the modal message saying I am an active subscriber.. Don't know what else to try anymore?

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Jun 18, 2020 0
vfm LATEST
New Here ,
Jul 11, 2020

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Have the same problem. The solution didn't work for me.

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Jul 11, 2020 0