CC will not load with VPN running

Explorer ,
Oct 26, 2017 Oct 26, 2017

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Having spent hours attempting to install LR CC, I finally contacted support who found that my VPN was blocking the install. After installing with the VPN disabled, he said it should work with the VPN running but it doesn't. I have to disable it before LR CC will run. Anyone know why and is there a way to resolve this issue?

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correct answers 1 Correct Answer

Explorer , Feb 24, 2018 Feb 24, 2018
Hi. The Adobe LR tech was very helpful. You can see his suggestions I'vecopied for you below. This worked for me. However, he sent me anothermessage a few days ago to say that the issue has been resolved in thelatest update of LR CC. If you haven't done the updates yet give it a tryfirst. If that doesn't work, then follow his advice below. Good luck!"It turns out that this is not a bug in Lightroom CC. The issue is actuallywith how IPVanish handles local IPv6 network traffic. That’s a mouthful,...

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Explorer ,
Oct 26, 2017 Oct 26, 2017

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Sorry, I phrased that wrong. It was not the VPN blocking the install, it was Adobe blocking it because of the VPN.

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New Here ,
Nov 18, 2017 Nov 18, 2017

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Same here — strangely, I can't seem to find any info on this online. No idea if there's a workaround, but this seems sort of silly to me; there's no reason Lightroom should be blocking access over VPN. You can use Lightroom when offline, but not when connected to VPN?

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New Here ,
Aug 20, 2018 Aug 20, 2018

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That is strange. I have attempted to Install LR CC multiple times with Ivacy VPN running in the background and no problem what so ever. Probably because it does not block local IPv6 network traffic.

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Adobe Community Professional ,
Nov 19, 2017 Nov 19, 2017

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Works perfectly fine for me going through a vpn. There is no reason why vpn by itself should block Lightroom. As long as the firewall at the place you are vpn'ing into doesn't block the secure traffic from Lightroom CC or its installer should be completely unaware that its traffic is routed in a different way.

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New Here ,
Nov 19, 2017 Nov 19, 2017

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To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN. I'm using a private VPN (Mullvad; no firewall, blocking, etc. of any kind) — when I launch Lightroom, it tries to access Adobe servers, which might block the connection from the endpoint IP address. Lightroom can't access the server, so it spins forever, blocking functionality.

It would be nice if

  1. Lightroom would time out eventually and at least give the option of using it in offline mode
  2. Adobe didn't block my VPN, so I could continue using the product I'm paying for without having to compromise security

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Adobe Community Professional ,
Nov 19, 2017 Nov 19, 2017

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To clarify, I don't think it's necessarily Lightroom blocking VPN, but as Dadshade mentions, Adobe blocking Lightroom access/activation due to VPN.

I don't think they are doing anything like that. It works perfectly fine for me through my company VPN.

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New Here ,
Feb 24, 2018 Feb 24, 2018

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I am having the same problem, same VPN.

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Explorer ,
Feb 24, 2018 Feb 24, 2018

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Hi. The Adobe LR tech was very helpful. You can see his suggestions I've

copied for you below. This worked for me. However, he sent me another

message a few days ago to say that the issue has been resolved in the

latest update of LR CC. If you haven't done the updates yet give it a try

first. If that doesn't work, then follow his advice below. Good luck!

"It turns out that this is not a bug in Lightroom CC. The issue is actually

with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I

know. ☺ In my testing, I found that IPVanish actually broke a number of

apps I use daily as a software developer. The good news is that I have a

fix for you.

In the IPVanish settings, go to the “Connection” tab and disable the option

“Enable IPv6 Leak Protection”. Running with this option disabled will allow

Lightroom CC to work as expected. If you do this, please keep in mind your

VPN will no longer block any network traffic that is using IPv6. Please see

the following IPVanish guide for more info:

https://support.ipvanish.com/hc/en-us/articles/115002074754-IPv6

The fact that IPVanish is blocking local IPv6 network traffic is clearly

a design flaw in their software. Even with IPv6 leak protection enabled,

local traffic should still be allowed; I’ve reached out to the IPVanish

folks in hopes that they’ll fix this bug on their end.

If I had to make a recommendation as a fellow Lightroom CC user and VPN

user, it would be to switch to a VPN that does not block local IPv6 network

traffic such as NordVPN. Just to be clear, that’s my recommendation as a

software user and not as an Adobe employee.

I hope this is enough info to put this issue to rest. Thanks again for

helping track this down,

- Jeff"

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New Here ,
Jun 10, 2018 Jun 10, 2018

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I am using NordVPN and Create Cloud fails to connect whilst VPN is enabled. I disabled CyberSec and it made no difference.

Just adding my story to the thread in case anyone can help or it helps someone else.

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New Here ,
Jun 11, 2018 Jun 11, 2018

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What i did was reset NordVPN in the advance setting (make sure you know you sign-in credentials and password) with Adobe cc open (not really necessary) and that did the trick...works again...BUT not sure why it went off in the first place. Hope that helps for you.

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Explorer ,
Jun 28, 2018 Jun 28, 2018

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I have exactly the same problem using NordVPN and Adobe CC.  When launched Adobe CC says "no internet connection".  Yet if I disable the NordVPN connection it works immediately.

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Explorer ,
Oct 09, 2020 Oct 09, 2020

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Exact same thing happens to me. Can't work on the road with this situation. Spending $600/year for this crap. F-U Adobe.

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New Here ,
Jun 15, 2018 Jun 15, 2018

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To get things done you should check with bestvpnrating.com for sure it does.

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New Here ,
Jul 01, 2018 Jul 01, 2018

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Me too.... using NordVPN, CC says "no internet connection". Disable VPN, CC works. Fix please!!

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Community Beginner ,
Jul 04, 2018 Jul 04, 2018

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Same issue using PIA VPN. Please give us some feedback on why.

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Explorer ,
Jul 04, 2018 Jul 04, 2018

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After trading a few emails with NordVPN customer service I decided to uninstall the NordVPN app, shut down the computer, reboot and reload the VPN app.   As I have discovered before uninstalling VPN software doesn’t always remove all traces of the application.  When I reinstalled the NordVPN app my favorites from before were already loaded in the app.  I suppose it could have been stored with my account information and reloaded as part of the install.  Who knows.  Bottom line is the Adobe CC app was able to connect after about three attempts while the VPN was active.  Don’t know though if it will work permanently.  But it seems to work now.

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New Here ,
Jul 09, 2018 Jul 09, 2018

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In case it helps, I have the same problem, using expressvpn.  Connected?  CC says no internet connection.  Disconnected?  Works fiie immediately. 

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Community Beginner ,
Jul 16, 2018 Jul 16, 2018

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Here we are nine months later and still no help on the Nord VPN issue.  Is anyone listening?

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Community Beginner ,
Jul 17, 2018 Jul 17, 2018

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Hi, I tried to enable TCP/IPV6 protocol on my network connection and Adobe Connections seems to be ok now, with NordVPN app running. TCP/IPV4 was enable on my connection properties, and TCP/IPV6 was not enabled.

Have you ever tried?

Can you tell me if this is a possible solution?

Thanks

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Explorer ,
Jul 17, 2018 Jul 17, 2018

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I have not tried that. I'll check that out right now.

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Explorer ,
Jul 17, 2018 Jul 17, 2018

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Did you set that up on the actual physical network connection or the NORD

tap connection? When my VPN wasn't running both the Tap and my real

connection showed IPV6 connection enabled. However, after I started the

VPN connection both showed IPv6 disabled. So, I enabled it on both the Tap

connector and my live connector and it seemed to work. I'll test again

after restart and see what happens. Right now though it does work.

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Community Beginner ,
Jul 17, 2018 Jul 17, 2018

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I only enabled IPV6 on my main connection.

I didn't touch NordVPN tap.

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Explorer ,
Jul 17, 2018 Jul 17, 2018

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check my last email to you. When I rebooted and started the NordVPN I

discovered that both the TAP connection and the Network adapter had IPV6

disabled. So for some reason the Nord app is disabling the IPV6 access.

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Explorer ,
Jul 18, 2018 Jul 18, 2018

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I’ve done the same as described. Problem is on reboot of pc and restart of

NordVPN both the tap adapter and the network adapter will revert back to

ipv6 disabled. So, the Adobe CC app will not connect again until one turns

off the VPN app or enables IPv6 in the adapter manually. It would work

fine if the NordVPN app didn’t disable the ipv6 connection in the network

adapter on startup.

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