Having spent hours attempting to install LR CC, I finally contacted support who found that my VPN was blocking the install. After installing with the VPN disabled, he said it should work with the VPN running but it doesn't. I have to disable it before LR CC will run. Anyone know why and is there a way to resolve this issue?
I’ve sent our findings to NordVPN customer service and the simple reply was
that NordVPN doesn’t support IPV6. I’ve encouraged them to have one of
their engineers contact Adobe engineers and work together to fix this.
Seems to me we’ve at least isolated the problem. Now it’s up to these two
companies to work together to find a fix that doesn’t require a shutdown of
the VPN or manual enablement of IPV6 in the adapter.
That is in fact the solution to the problem. When my NordVPN starts up it
DISABLES IPv6 in both the TAP connection and the actual network
connection. I'm going back to my original ticket with NordVPN and ask them
why that happens. They of course sent me to Adobe to fix the problem when
in fact it's something they are doing for some reason that's causing this
issue. I'll try to find out why they are disabling IPV6 with startup.
Maybe security reason... I don't know...
Perhaps enabling IPV6 affects VPN security....
Copied you on my email to NordVPN support using my original ticket number.
Maybe we'll find out why this is happening. I'm guessing you are right
about it being a security thing on the VPN. But time will tell. Thanks
for pointing that out. At least I can fix it now if I have to.
I have discovered a work around for my issue with Adobe CC app. However,
it begs a question that I'm sure your technical people can answer. Adobe
CC app is looking to have IPV6 enabled in the various network adapters
being used for the internet connection. I have discovered that when I
start NordVPN app that it is disabling IPV6 connection in both the TAP
adapter and the regular Network adapter as well. When I manually enable
the IPV6 connection in both adapters things work as expected with the Adobe
CC app. Unfortunately upon rebooting the system and starting the NordVPN
app it turns them off again. There must be some setting in the app that is
making this happen. Please advise because this is a nuisance and there are
plenty of postings in the Adobe community page by people trying to get this
fixed. Those with other VPN connection providers don't seem to be having
this problem as frequently as NORD customers. Looking forward to your
Here’s the response I got from NordVPN this morning. Sounds like their
network doesn’t support ipv6 and as a result they turn off access through
their Tap adapter.
“The IPv6 protocol is currently not supported on our systems, our service
is simply not compatible with this protocol at the present, therefore if
the Adobe CC application requires IPv6, we cannot guarantee if both apps
will work at all. Seems that you would not be able to use both applications
simultaneously since it is not possible to adjust any settings on the
NordVPN application that could disable IPV6.
Let us know if there is anything else we can assist you with.
Customer Support Specialist
Sent from iPad.
Enabling IPV6 on my network settings (Ethernet LAN connection) worked for me. Running Surfshark VPN. Thanks for the tip!
Do you have more details on the VPN software or hardware that you use? I use PureVPN at Adobe and the connections work fine. Also, does it still fail if you re-launch LrCC after connecting via VPN?
I use NordVPN app...
Il Gio 9 Ago 2018, 13:23 patrickj49090754 <firstname.lastname@example.org> ha
CC will not load with VPN running created by patrickj49090754
<https://forums.adobe.com/people/patrickj49090754> in *Lightroom CC — The
cloud-based photo service* - View the full discussion
Using NORDVPN. Turns out it appeared to be an issue with NordVPN not using
IPV6. The specific problem
I was having was not with LR or PS but with the AdobeCC app not being able
to find an internet connection with PC connected to VPN. Therefore, it
wasn’t able to check for updates. It seems to be working now so either the
NordVPN or Adobe folks must have done something on a recent update to fix
On Thu, Aug 9, 2018 at 06:23 patrickj49090754 <email@example.com>
Having the same problem with logging into CC app while using NordVPN, so did a reset of NordVPN without turning on CyberSec and CC logged in right away, but as soon as I turned on CyberSec CC was logged out, then with NordVPN still running I enabled IPv6 in both internet adapter and NordVPN adapter and CC logged in right away, but on a reboot I will have to do it again , my guess is all the tracking and verification (with CC) is the real culprit and doesn't play well with privacy software.
Your experience mirrors my own exactly.
Adding my experience to the mix. I have the same problem using NordVPN with Adobe Creative Cloud running. I too receive the dreaded "no internet connection." Once I disable NordVPN, the ACC desktop app immediately connects to the internet.
I dealed with same problems using ExpressVPN. I disabled automatic proxy settings in Windows. That fixed the connection problem for me.
Its suprising, I use LR CC and LR Classic with Ivacy VPN. Didnt have to disable any thing during or after installation. What VPN protocol are you using?
For all those using Nord VPN, if you type:
using microsoft office onedrive or adobe cloud while connected to nordvpn
into the search bar on the support page ( https://support.nordforapps.com/ ), and follow the steps, it may help you. I did the first step, where I changed the DNS server addresses, and it worked straight away. I have only just done it, so fingers crossed it stays this way......
I am using surfshark VPN and switched my connection to TCP and it works fine now. VPN over TCP could be an alternative solution if you do not want to mess with port-forwarding settings.
Nord VPN working with CC perfectly fine. After about five minutes of messing with it, I used this thread to fix the "no internet access" problem. By going to the network and sharing properties and going to the properties of your the nord vpn connection, highliting the "Internet Protocol Version 4 (TCP/IPv4)" in the drop down list and clicking Properties. I then went to the DNS settings at the bottom of the page and clicked the Use the following DNS server addresses. For the Preferred DNS server, I used 184.108.40.206 and the Alternate DNS server I used 220.127.116.11 the clicked OK and the OK. Works perfectly fine now with no problems. This fix should also fix any problems your having with Microsoft Office or any of its other programs. I hope this helps as this is my first post to a forum ever. Jan, 2020
Worked like a charm. Thanks!
Same problem with Surfshark.
Starting up Photoshop and Lightroom takes about 5 minutes...
I did reset surfshark with the programms open, but did not help
Well, I have the solution for Surfshark, and maybe others too.
With the protocols Open VPN(TCP) and IKEv2 it is working good.
In automatic and Open VPN(UDP) it is stalling
On NordVPN, changing protocol to NordLynx (WireGuard® protocol) helped.
When using ExpressVPN my CCLibraries get blocked. I´ve spent hours trying to find a solution, but my only fix is to use Adobe with ExpressVPN turned off. Not happy with that.