Cloud storage is not correctly reflected, is 100 GB but should be 1 TB

New Here ,
Apr 15, 2021 Apr 15, 2021

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Hi,

My name is Oskar and I am a Columbia University student. As a student I should have access to Creative Cloud, including Lightroom and 1 TB of storage. I just signed into my account for the first time. It says that I am supposed to have 1 TB in storage:

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but when I try to upload my photographs to adobe Lightroom, I am told I have only 100 GB free. I have about 400 GB worth of photographs I would like to store.

ooa2122_3-1618527634289.png

If I try to ask for support while logged in, I am told to contact “my IT administrator." I tried contacting my administrator and he does not know how to help me. Are you going to be able to help me out with my issue so I can get the most out of my Adobe CC plan?

ooa2122_4-1618527634346.png

Thank you,

Oskar

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Import and share, Problem or error, Windows

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