I am having the same issue! No matter what I try I can even find where the 100GBs of photo are stored or how to delete them, so I simply gave in and paid for their freaking storage. Adobe had no issue charging me, but there is no service. I have spent hours trying to resolve this mess. They keep raising their prices, they bill for stuff that I didn't order, and I have been on hold for over an hour trying to contact them. I am beginning to HATE ADOBE!