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Crop feature crashing my LR

New Here ,
Jun 28, 2020

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Hi forum!

 

When I click the "crop" button, I get the spinning wheel of death for a minute, and then my image goes blank.

 

It also seems to be missing some of the functions I used to use here.

 

bradleybh_0-1593405857485.png

 

 

Brand new macbook pro - just bought it last month.

 

bradleybh_1-1593405917868.png

 

Updated LR - Version 3.3

 

Any ideas greatly appreciated! I am new to Lightroom and kinda upset at how it's been behaving.

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Crop feature crashing my LR

New Here ,
Jun 28, 2020

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Hi forum!

 

When I click the "crop" button, I get the spinning wheel of death for a minute, and then my image goes blank.

 

It also seems to be missing some of the functions I used to use here.

 

bradleybh_0-1593405857485.png

 

 

Brand new macbook pro - just bought it last month.

 

bradleybh_1-1593405917868.png

 

Updated LR - Version 3.3

 

Any ideas greatly appreciated! I am new to Lightroom and kinda upset at how it's been behaving.

 

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

64

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Jun 28, 2020 0
New Here ,
Jun 28, 2020

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Hi
As per your screenshot, it seems like your sync is still pending for images. You need to check for sync to complete and check then.

You can also go with disabling GPU in the application.
Lightroom > Preferences > performance
and disable GPU and restart the application. 
I hope this Helps.


CHEERS!!!!!

 

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Jun 28, 2020 0
New Here ,
Jun 30, 2020

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Thanks for your response!

 

GPU shouldn't matter because I have a brand new macbook pro and it's on the list of machines that work well with GPU processing.

 

Also Sync isn't working: all I get is "unable to connect to network"

 

None of this should explain why the set of crop tools I'm used to doesn't show up in the crop menu.

 

Anyone have any ideas? I'm tempted to just uninstall and reinstall.

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Jun 30, 2020 0
Adobe Community Professional ,
Jun 30, 2020

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Are you seeing Unable to Connect to Network on a regular basis?

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Jun 30, 2020 0
New Here ,
Jul 01, 2020

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Sometimes. seems like when my computer awakes from sleep

 

I uploaded these pictures 3 days ago and they're still syncing 

 

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Jul 01, 2020 0