Crop Tool Causing Grey Screen

New Here ,
Sep 19, 2020 Sep 19, 2020

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Whenever I go to use the crop tool the window turn grey and I cannot do anything to the image. When I then turn the crop tool off and edit for say the highlights it doesn't make any changes and I have to restart lightroom inorder to make any edits. Any help or ideas on how I can solve this would be greatly appreciated! 

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Bug, Problem or error

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