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desktop version denies me access to sign in

New Here ,
Jan 17, 2020

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I have no problem signing in to the cloud version of the lightroom but when I try to sign in the desktop version I keep getting this error. I have tried uninstalling and reinstalling the apps, the cloud, reach out to customer service through messaging and was on hold on the phone for an hour.....what gives?

 
 
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desktop version denies me access to sign in

New Here ,
Jan 17, 2020

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I have no problem signing in to the cloud version of the lightroom but when I try to sign in the desktop version I keep getting this error. I have tried uninstalling and reinstalling the apps, the cloud, reach out to customer service through messaging and was on hold on the phone for an hour.....what gives?

 
 
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Problem or error

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73

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Jan 17, 2020 0
New Here ,
Jan 17, 2020

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Jan 17, 2020 0
LEGEND ,
Jan 18, 2020

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Have you tried signing-in to your web app? If your Adobe ID works in the chrome browser, the it could be a problem of permissions or the desktop app. Are you using the latest version Lightroom 3.1? Are you using your own PC or a computer which is part of a work or other network setup? Use the link below to test the web interface.

https://lightroom.adobe.com/

 

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Jan 18, 2020 0
New Here ,
Jan 28, 2020

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using my own computer and network, signed into everything. I removed the Lightroom web app since I read there is a conflict. I want to use lightroom classic

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 18, 2020

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Are you signed in to your account with the desktop Creative Cloud app?

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Jan 18, 2020 0
New Here ,
Jan 28, 2020

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Yes, I have uninstalled and reinstalled several times and lightroom classic keeps saying I don't have a subscription but I certainly do.

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Jan 28, 2020 0
99jon LATEST
LEGEND ,
Jan 29, 2020

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Do you have a subscription for the Cloud version with 1TB of storage or for a Photography Plan which includes Lightroom Classic. You may need to contact Adobe Support to switch your package.

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Jan 29, 2020 0