Highlighted

Did Lightroom create an Email & Password for my new laptop?

New Here ,
Aug 31, 2020

Copy link to clipboard

Copied

Is it possible that my initial PS/LR download/access triggered an update that included giving me a Hotmail address & computer log on password?

 

I have an old puzzling issue: I bought a new Asus laptop for a series of photography courses that I had enrolled in 5 years ago. I also purchased an online subscription to Photoshop and Lightroom. Loaded PS/LR on the Asus along with a series of my better images and tried loading a few pics into Lightroom to use in Photoshop tutorials.  They loaded, but I could not consolidate them into a single folder and was not exactly sure how to access them from Photoshop.  Planned to get help at the next class.

 

Couldn't sleep, so was on my Toshiba laptop at 3:00 AM with the Asus closed (sleeping?), but hooked into its own monitor.  All of a sudden, the Asus monitor lighted up indicating that an update (not specifically identified) was in progress.  I figured it was Photoshop or Lightroom since that was pretty much all that was on the laptop, save & except Microsoft Windows.

 

When it completed the quick update, it displayed the time and a landscape picture.  Even though the Asus laptop was closed, the monitor screen continued to display the clock & landscape image (the sea taken from inside a seaside cave). I opened the laptop.  Up came a screen with an email address displayed (cjones9353@hotmail.com) and a flashing cursory in a password box.

 

Needless to say, I did not recognize the hotmail address and apparently could not bypass the password requirement to access the new Asus.  Basically, I was locked out of my new laptop. Coupled with other ensuing complications, I was compelled to drop out of the course.

 

Now, I would really like to get back into photography AND my Asus without wiping out my photos. (FYI - Asus has indicated that neither the email address nor the Hotmail account were anything that it would have done.)

 

Any ideas?  Thank you,

W

TOPICS
Download and install, Problem or error

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Did Lightroom create an Email & Password for my new laptop?

New Here ,
Aug 31, 2020

Copy link to clipboard

Copied

Is it possible that my initial PS/LR download/access triggered an update that included giving me a Hotmail address & computer log on password?

 

I have an old puzzling issue: I bought a new Asus laptop for a series of photography courses that I had enrolled in 5 years ago. I also purchased an online subscription to Photoshop and Lightroom. Loaded PS/LR on the Asus along with a series of my better images and tried loading a few pics into Lightroom to use in Photoshop tutorials.  They loaded, but I could not consolidate them into a single folder and was not exactly sure how to access them from Photoshop.  Planned to get help at the next class.

 

Couldn't sleep, so was on my Toshiba laptop at 3:00 AM with the Asus closed (sleeping?), but hooked into its own monitor.  All of a sudden, the Asus monitor lighted up indicating that an update (not specifically identified) was in progress.  I figured it was Photoshop or Lightroom since that was pretty much all that was on the laptop, save & except Microsoft Windows.

 

When it completed the quick update, it displayed the time and a landscape picture.  Even though the Asus laptop was closed, the monitor screen continued to display the clock & landscape image (the sea taken from inside a seaside cave). I opened the laptop.  Up came a screen with an email address displayed (cjones9353@hotmail.com) and a flashing cursory in a password box.

 

Needless to say, I did not recognize the hotmail address and apparently could not bypass the password requirement to access the new Asus.  Basically, I was locked out of my new laptop. Coupled with other ensuing complications, I was compelled to drop out of the course.

 

Now, I would really like to get back into photography AND my Asus without wiping out my photos. (FYI - Asus has indicated that neither the email address nor the Hotmail account were anything that it would have done.)

 

Any ideas?  Thank you,

W

TOPICS
Download and install, Problem or error

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

Copy link to clipboard

Copied

PS / LR would not do anything like this. I have no idea, but sounds like a different user has a log in on your computer. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 31, 2020 0