disappeared photos

New Here ,
Jan 28, 2021 Jan 28, 2021

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my photos and presets disappeared from the LR after subscribing to the free premium period. what to do?? It's really important , pls help

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Bug, How to, Problem or error

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Hi there,

 

We're sorry about the trouble due to the missing images.

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on.

 

Do you see your presets and images on Lightroom Web? Link: https://lightroom.adobe.com/ 

 

Are you using the free version of Lightroom mobile? If yes, the images are stored locally on the mobile device & re-installing them may have removed the data related to the app. You can try restarting the mobile device to check if that helps.

 

Thanks,

Akash

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