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Disappointed at 2 device restriction

Explorer ,
Nov 23, 2017

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I've been a member of the Lightroom+photoshop plan (£8.97 originally, now £9.99/month) for a year or two.

I found I was using lightroom less and less - in part because an increasing proportion of photos are from my mobile (iPhone 7+)/ carrying SLR less to travel more lightweight, and also because my computing style has become very cloud based. I use multiple devices - a Windows desktop PC (less), a macbook pro for work, and a Microsoft surface (windows) as my tablet/lightweight computing, finally my IOS device. (and also a watch...)

So I was close to canceling, and then came the big lightroom cc announcement. reading the marketing material I started to feel this was EXACTLY what I was looking for. Cloud based, cross device. Edit anywhere. PERFECT. I had a chat with support.. and a few days later decided to take up the 50% discount offer to upgrade to the 1TB plan (I have about 0.5TB photos)

I tried to use CC to migrate my catalog
- hit issues with tmp space (100s of GB needed) on C: (it's a small SSD), but as an IT professional I leveraged NTFS junctions to work around this (poor show from the SW)
- during the initial migration attempts the app crashed or hung at various points
- I finally got migration underway.. and this is where I am a week later, still waiting. AND THAT IS FINE.. I know my upload is only 20 Mbps (not that CC seems to be taking it alL)
- I installed lightroom CC on my macbook pro, and my desktop


UNTIL I was travelling, and figured I'd install CC on my windows surface too

OH NO.. I hit a two device restriction. Now I know this was the case with traditional lightroom but never for ONE SECOND did I think that applied to the cloud version. Read the marketing info. It's all about ANY DEVICE, ANYWHERE. mobile (a surface IS mobile),

I feel very let down. I've been missold. I'm struggling with seeing where the value is here... if it's cloud I want PROPER access anywhere. I even know some of the function is more limited, but it's about workflow, the way I use my systems.. and l;ightroom CC is MISSING here.

So where exactly is the two device limit CLEARLY shown. I certainly don't see it in the top level adverts.

Seriously thinking now whether in fact lightroom CC is a something I can't use in it's current form, and I've been missold. Where exactly is the value add over iPhones, perhaps I should just buy another mac instead of an adobe subscription......

Comments welcome

Nigel.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Adding to what kglad said...

Sign OUT of your Cloud account on computer A or B to be able to use on computer C

-via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

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Disappointed at 2 device restriction

Explorer ,
Nov 23, 2017

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I've been a member of the Lightroom+photoshop plan (£8.97 originally, now £9.99/month) for a year or two.

I found I was using lightroom less and less - in part because an increasing proportion of photos are from my mobile (iPhone 7+)/ carrying SLR less to travel more lightweight, and also because my computing style has become very cloud based. I use multiple devices - a Windows desktop PC (less), a macbook pro for work, and a Microsoft surface (windows) as my tablet/lightweight computing, finally my IOS device. (and also a watch...)

So I was close to canceling, and then came the big lightroom cc announcement. reading the marketing material I started to feel this was EXACTLY what I was looking for. Cloud based, cross device. Edit anywhere. PERFECT. I had a chat with support.. and a few days later decided to take up the 50% discount offer to upgrade to the 1TB plan (I have about 0.5TB photos)

I tried to use CC to migrate my catalog
- hit issues with tmp space (100s of GB needed) on C: (it's a small SSD), but as an IT professional I leveraged NTFS junctions to work around this (poor show from the SW)
- during the initial migration attempts the app crashed or hung at various points
- I finally got migration underway.. and this is where I am a week later, still waiting. AND THAT IS FINE.. I know my upload is only 20 Mbps (not that CC seems to be taking it alL)
- I installed lightroom CC on my macbook pro, and my desktop


UNTIL I was travelling, and figured I'd install CC on my windows surface too

OH NO.. I hit a two device restriction. Now I know this was the case with traditional lightroom but never for ONE SECOND did I think that applied to the cloud version. Read the marketing info. It's all about ANY DEVICE, ANYWHERE. mobile (a surface IS mobile),

I feel very let down. I've been missold. I'm struggling with seeing where the value is here... if it's cloud I want PROPER access anywhere. I even know some of the function is more limited, but it's about workflow, the way I use my systems.. and l;ightroom CC is MISSING here.

So where exactly is the two device limit CLEARLY shown. I certainly don't see it in the top level adverts.

Seriously thinking now whether in fact lightroom CC is a something I can't use in it's current form, and I've been missold. Where exactly is the value add over iPhones, perhaps I should just buy another mac instead of an adobe subscription......

Comments welcome

Nigel.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Adding to what kglad said...

Sign OUT of your Cloud account on computer A or B to be able to use on computer C

-via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

TOPICS
Creative Cloud

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Nov 23, 2017 0
Adobe Community Professional ,
Nov 23, 2017

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you can install on an unlimited number of computers.  the only (insignificant for internet connected computers) restriction is that you can sign-in to, at most, two computers at any one time.

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Nov 23, 2017 1
Most Valuable Participant ,
Nov 23, 2017

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Adding to what kglad said...

Sign OUT of your Cloud account on computer A or B to be able to use on computer C

-via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

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Nov 23, 2017 1
Explorer ,
Jan 15, 2018

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Thanks for the info. I would give that a go if it wasn't for the fact the surface kinda broke....... that being said it's an odd restriction for a 'use from anywhere' cloud based environment. Why is that step even needed, certainly with such a low count.

Ok so it's not a massive issue in it's own right, as you say it's pretty small, but lightroom cc just seems a series of little (or not so little) issues one after another after another after another. So many funnies, glitches,

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Jan 15, 2018 0
New Here ,
Apr 03, 2018

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I agree most graphic designers I know use more than 2 devices for work and it's very frustrating for my workflow.

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Apr 03, 2018 0
Adobe Community Professional ,
Apr 03, 2018

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Out of curiosity, can you elaborate on how it affects your workflow?

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Apr 03, 2018 0
New Here ,
Apr 03, 2018

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Hello, sure:

It's just frustrating that I have to go to my web account > deactivate > go

to my device > log in each time and then activate each plugin in my

photoshop CC (colorous, perspective plugin, and other because I have to do

that each time I relog) which takes around 10 minutes each day. Also, I

want to save my file and go to other department at work to show them my

problem or artwork > then I can't open it on my tablet without reloging to

all adobe cloud software and activating eveyrting. It's a time consuming

process and annoying one.

Also there's no way to just change the plan (I would really pay for an

option to expand my device limit) except buying a 'team' plan, or a second

private one which is quite absurd.

Regards,

Andrew

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Apr 03, 2018 0
Adobe Employee ,
Apr 03, 2018

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Andrew, I am sorry that you are regularly reaching your activation limit for your Creative Cloud membership.  Please contact our support team directly at Contact Customer Care  so that the limit can be increased.

For more individuals the options discussed in Activate and deactivate Adobe products allows them to deactivate all computers and then re-activate on the computers where the Creative Cloud applications are continued to be used.  There is no need to proactively manage the membership on http://www.adobe.com/ as the same process can be implemented if the activation limit is reached.

For future viewers please be aware that Creative Cloud memberships are designed for individual use.  You will be asked to discuss the workflow that is causing you to reach the activation limit to be granted an activation increase.  Activation increases are not designed to allow multiple individuals to use the same membership on multiple computers.

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Apr 03, 2018 1
New Here ,
Oct 06, 2020

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I spoke to Customer Care and they basically said that regardless of whether you have a single user, teams, or even just a single app and not the whole creative cloud, they will not allow more than 2 activations. They suggested I buy 2 subscriptions so that I can use more than 2 devices.

 

It would be great if they could get with the times and allow us to use multiple devices. Office 365 allows up to 5 devices, you just stay logged in on each device and everything syncs easily. That's what I hope we can get from Adobe.

Penny
Verge Laser ~~ cutting - engraving - signage - fmcg - prototyping - gifts - promotional

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Oct 06, 2020 0
Most Valuable Participant ,
Oct 07, 2020

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Warning: you cannot run 2 subscriptions on the same ID to get 4 machines. You have to run 2 entirely different users. It may be impossible to share the libraries and work you need to share.

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 07, 2020

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@Penny VL 

 

with a teams or enterprise subscription you can activate on multiple computers for multiple users at one time.  if you don't understand this or have been given contrary information, start here, https://helpx.adobe.com/creative-cloud/faq/teams.html

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Oct 07, 2020 0
Penny VL LATEST
New Here ,
Oct 07, 2020

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@kglad 

Teams costs almost twice as much as individual subscription, and then I would have to pay double again to have two teams accounts to allow access to 4 devices without having to sign in constantly. It is not affordable for a multitasking individual.

Also, as @Test Screen Name said, two separate user accounts will have different libraries so it makes syncing between devices more difficult.

Penny
Verge Laser ~~ cutting - engraving - signage - fmcg - prototyping - gifts - promotional

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Oct 07, 2020 0