DNG Converter will not open

New Here ,
Jun 01, 2020 Jun 01, 2020

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I successfully downloaded the DNG Converter.  It shows up in my start menu and my task bar, but when I try to click or double-click on it, it will not open.  Have I missed something?  I appreciate any help.

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Download and install, Problem or error

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Adobe Community Professional ,
Jun 01, 2020 Jun 01, 2020

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You indicate that you downloaded the DNG converter. But did you actually run the installation process to install it on your computer?

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New Here ,
Nov 05, 2020 Nov 05, 2020

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I have the same problem, and yes, I did the download and install. Odd thing, as the guy above, it's visible from the Start menu, but when I go to Apps (Windows 10), it does not show there. I'm at a loss.

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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So if it is visible on the Start Menu- what is the problem? Can you NOT click on the Start Screen icon?

ScreenShot187.jpg

What do you mean by "go to Apps"?

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Clicking on the Start screen icon does not open the program. The Apps I refer to is from the Settings, and on older Windows versions it would be Programs in the Control Panel.

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Adobe Community Professional ,
Nov 06, 2020 Nov 06, 2020

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"Settings...Apps"- OK!   Same for me- the DNG Comverter does not appear in the Apps list.

My experience is this-

The Converter downloads as an .exe install file

https://helpx.adobe.com/au/photoshop/using/adobe-dng-converter.html

I do not get a desktop icon, but if I type "DNG" on the Start screen it appears where I can 'Pin to Start' to create a desktop icon.

Strangely, If I click "Uninstall" the Converter does not appear in the Programs list either!

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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