do I need a new license to use Lightroom in my PC?

[juanescobar]

Hello, I buy adobe Light-room and installed in my phone like one month ago and this week I wanted to use it in my PC, so I downloaded and installed, but the after logged with the same Google account I have in my phone, the program do not recognize my subscription and gave me a 7 days free trial. So need I a new license to use it in PC?

[99jon]

Check your Adobe Account to ensure your subscrtiption is valid. 

Ensure your Google log-in has all up to date  proile and financcial information. 

[juanescobar]

Thank you, the mobile app works fine and I'm logged but I will check.

Btw there is this guy scamming users in via DM.

 This was his message

Hi,

You can Directly send Email to our Customer Care Team at Adobecare@outlook.com and they will help you via Email.

Team Adobe

This is his profile https://community.adobe.com/t5/user/viewprofilepage/user-id/17166162

[99jon]

Always be careful of those trying to pass off as Adobe staff. ACPs, MVPs, and Adobe  staff are badged. Scammers have few credentials. Thanks for reporting the pretenders trying to delude Adobe customers for personal gain. 

[greule]

Hi juanescobar. I looks to me that your adobe-id which you use for this forum has the correct Lr subscription applied. Could you try to re-sign-in just to double check. You can only have one account-id connected to your apple-lr-subsctiption. Hope this helps.- Guido/ Lr Mobile

[juanescobar]

Hey @greule, thanks for replied. Where do you want I re-sign, Lr-PC? Lr-Mobile or in this forum? Also I don't have Mac or iPhone, I got a little lost about your mention about apple-lr-subsctiption bc I have Lr in Android and the license issue is in my Windows PC. Thanks 🙂

[juanescobar]

@greule @99jon

I tried the proposed solution and still getting the same message.

[greule]

@juanescobar I've just send you a private message.  - Guido/ Lr Mobile QE

[juanescobar]

Hello, i replied you

[99jon]

Did you have the free version on your phone or a subscription to premium services? You would first need to cancel a subscription at Google Play before activating a new subscription for the Lightroom plan.