do I need a new license to use Lightroom in my PC?

Community Beginner ,
Nov 04, 2019

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Hello, I buy adobe Light-room and installed in my phone like one month ago and this week I wanted to use it in my PC, so I downloaded and installed, but the after logged with the same Google account I have in my phone, the program do not recognize my subscription and gave me a 7 days free trial. So need I a new license to use it in PC?

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do I need a new license to use Lightroom in my PC?

Community Beginner ,
Nov 04, 2019

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Hello, I buy adobe Light-room and installed in my phone like one month ago and this week I wanted to use it in my PC, so I downloaded and installed, but the after logged with the same Google account I have in my phone, the program do not recognize my subscription and gave me a 7 days free trial. So need I a new license to use it in PC?

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Download and install

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Nov 04, 2019 0
LEGEND ,
Nov 04, 2019

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Check your Adobe Account to ensure your subscrtiption is valid. 

 

Ensure your Google log-in has all up to date  proile and financcial information. 

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Nov 04, 2019 1
Community Beginner ,
Nov 04, 2019

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Thank you, the mobile app works fine and I'm logged but I will check.

 

Btw there is this guy scamming users in via DM.

Untitled.png

 This was his message

Hi,

You can Directly send Email to our Customer Care Team at Adobecare@outlook.com and they will help you via Email.

Team Adobe

This is his profile https://community.adobe.com/t5/user/viewprofilepage/user-id/17166162

 

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Nov 04, 2019 1
LEGEND ,
Nov 04, 2019

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Always be careful of those trying to pass off as Adobe staff. ACPs, MVPs, and Adobe  staff are badged. Scammers have few credentials. Thanks for reporting the pretenders trying to delude Adobe customers for personal gain. 

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Nov 04, 2019 1
Adobe Employee ,
Nov 05, 2019

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Hi juanescobar. I looks to me that your adobe-id which you use for this forum has the correct Lr subscription applied. Could you try to re-sign-in just to double check. You can only have one account-id connected to your apple-lr-subsctiption. Hope this helps.- Guido/ Lr Mobile

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Nov 05, 2019 0
Community Beginner ,
Nov 05, 2019

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Hey @greule, thanks for replied. Where do you want I re-sign, Lr-PC? Lr-Mobile or in this forum? Also I don't have Mac or iPhone, I got a little lost about your mention about apple-lr-subsctiption bc I have Lr in Android and the license issue is in my Windows PC. Thanks 🙂

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Nov 05, 2019 0
Community Beginner ,
Nov 07, 2019

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@greule @99jon

 

I tried the proposed solution and still getting the same message.

 

 
 

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Nov 07, 2019 0
Adobe Employee ,
Nov 08, 2019

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@juanescobar I've just send you a private message.  - Guido/ Lr Mobile QE

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Nov 08, 2019 1
Community Beginner ,
Nov 08, 2019

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Hello, i replied you

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Nov 08, 2019 0
LEGEND ,
Nov 08, 2019

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Did you have the free version on your phone or a subscription to premium services? You would first need to cancel a subscription at Google Play before activating a new subscription for the Lightroom plan.

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Nov 08, 2019 0