Error in Lightroom Cloud - Distored Pictures

New Here ,
Mar 10, 2021 Mar 10, 2021

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Some photos are totally distorted in the lightroom cloud, they are not distorted at all in the lightoom classic library. The photos in the online library are synced automatically with lightroom classic. The pictures are also distorted when downloaded from the cloud and also for other people with access to this cloud library.

 

Pleas help to find a way to avoid this error, like this the cloud library is not usable, because it is unpredictable when and why the distortion happens. The last time I just deleted the photo from the cloud and synced again but this is not a permanent solution for our company.

 

This error happened now for the second time in two months with 7 out of 56 photos.

 

See picture below:

Noël5C2A_0-1615388523591.png

 

TOPICS
Bug, Problem or error, SDK, Sync, Windows

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Why is nobody of Adobe replying to this? @Sahil.Chawla 

I already tried to reach someone of the Adobe Staff.

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