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New Here ,
Jan 29, 2020

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When I try to export a photo I get this message

unable to export source file are offline or missing.How can I resolve this?

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Export picture

New Here ,
Jan 29, 2020

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When I try to export a photo I get this message

unable to export source file are offline or missing.How can I resolve this?

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Problem or error

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55

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Jan 29, 2020 0
Adobe Employee ,
Jan 29, 2020

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Hi there,

 

We are sorry about the experience with Lightroom.

 

Would you mind sharing the version of Lightroom you are using along with the operating system? If you are using Lightroom Classic. you can check: https://helpx.adobe.com/lightroom-classic/help/locate-missing-photos.html

 

Regards,

Nikunj

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Jan 29, 2020 0
New Here ,
Jan 29, 2020

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Thanks for your response.I am using Lightroom5 and macOS Catalina.

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Jan 29, 2020 0
Adobe Community Professional ,
Jan 29, 2020

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Lightroom5.. ? Is that the standalone version from 2013?

From the Adobe link-

https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html

"older versions of Lightroom Classic were neither designed nor tested to work on macOS Catalina. They are not supported in any way for use on macOS Catalina."

Lightroom-5 is a 'Perpetual Legacy version' not supported.

 

Adobe offers an updated version of Lightroom for a Fee. It is LR-Classic 9.1 for $9.99 a month and you get the newest version of Photoshop, Bridge and ACR.

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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Jan 29, 2020 0
New Here ,
Jan 30, 2020

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Why is it that some pictures can export and others will not?

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Jan 30, 2020 0
WobertC LATEST
Adobe Community Professional ,
Jan 30, 2020

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Your first post stated-

"source file are offline or missing."

If a file is 'missing' you cannot make an Export copy.

You have to relink Lightroom with the correct folder location of the original camera file.

See these articles for answers to 'Missing files':

https://helpx.adobe.com/lightroom-classic/help/locate-missing-photos.html

https://www.lightroomqueen.com/lightroom-photos-missing-fix/

 

Also, the Destination folder for an Exported file is important- it has to be available (like an external drive connected), and the folder must have full Read/Write permissions.

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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Jan 30, 2020 0