Folders disappearing - not in sync

New Here ,
Oct 26, 2020 Oct 26, 2020

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Hello all,

 

I have a total of 6 albums in Lightroom (Cloud Version) and when I open up the desktop app it sometimes shows this (which is the incorrect album structure):

 

Screenshot 2020-10-26 0906gh16.jpg

 

and sometimes this (which is the correct structure):

Screenshot 2020-10-26 090843.jpg

 

Please help - it seems completely random!!

TOPICS
Bug, Problem or error, Sync

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Adobe Community Professional ,
Oct 26, 2020 Oct 26, 2020

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Things like this normally occur when you are logging in with two different IDs, but guess that isn't the case here?

 

What do you see at http://lightroom.adobe.com/ and where are the photos coming from? (Synced from Classic? Imported direct into Lr Desktop? Imported via Mobile?)

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Hi there selondon,

 

No I am not logging in with two user IDs,

 

Upon entering the above URL I get the correct folder structure:

Screenshot 2020-10-26 095633.jpg

 

but when I hit refresh I get the incorrect structure!!:

Screenshot 2020-10-26 095656.jpg

 

When I keep on refreshing I sometimes get the first image and sometimes the second....

 

On lightroom mobile I get the correct view everytime

 

Please help?

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Dear Sedolon, 

 

I opened up lightroom photo catalog through photoshop and the same thing happened again.

 

I press refresh and sometimes shows albums as shown in the first photo above and sometimes albums as shown in the second photo!!!

 

This is a technical issue - can you point me in the right direction??? Any adobe technical people can help me please?!

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hi, sorry to hear about the trouble!  I need your Adobe ID (the email address that you use to log into Lightroom).  I'll message you privately to get that.

 

-Ben

 

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