Got the free trial, started editing & Lightroom crashed - lost all photos

New Here ,
Oct 29, 2020 Oct 29, 2020

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Hi there,

 

So I've been using the free version of Lightroom for iPad for a few days. I decided to get the 7 day trial so I can have access to premium features. Once I started editing one of my photos, Lightroom crashed. Once I opened it, all my stuff was gone. Not a single photo or present was on my app. I made sure I was on the right account, tried restarting my iPad but nothing is working! I lost a lot of photos and presents. Please help me get them back! 

Thank you.

TOPICS
Bug, Crash or freeze, How to, Presets or profiles, Problem or error, Sync

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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Could you double checkt that you are signed-in with the same Adobe-Id which you are using for this forum. From what I can see is that this account has presets listed. Hope this helps - Guido/ lr Mobile QE

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Yes, I was signed in into the right account. The only thing that worked was restoring a back up from an earlier time! Thank you though! 

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