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HEIC and MOV file formats fail to import

New Here ,
Dec 16, 2019

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Lightroom not allowing me to import HEIC and MOV files that were impotered from iphone. Can anyone tell me how to enable this? I have the CC version of adobe and my mac is updated with the latesest software.

 

 

 

(Title edited by Moderator for clarity)

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Import and share, Mac, Problem or error

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HEIC and MOV file formats fail to import

New Here ,
Dec 16, 2019

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Lightroom not allowing me to import HEIC and MOV files that were impotered from iphone. Can anyone tell me how to enable this? I have the CC version of adobe and my mac is updated with the latesest software.

 

 

 

(Title edited by Moderator for clarity)

TOPICS
Import and share, Mac, Problem or error

Views

65

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Dec 16, 2019 0
Adobe Employee ,
Dec 17, 2019

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Hi there,

 

Sorry that Lightroom is not importing HEIC and MOV files from your iPhone. 

 

Are you getting any error message while trying to import them? Did you converted these files outside of Lightroom? Are you importing the files directly from phone or card?

 

Thanks,

Akash

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Dec 17, 2019 0
99jon LATEST
LEGEND ,
Dec 18, 2019

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It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, MacOS Mojave (10.14) Catalina (10.15)
• Lightroom 3.1 2019/11/01
You can find this from your application menu:
Help >> System Info

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Dec 18, 2019 0