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Hello check please my account I paid for the full package

New Here ,
Jan 20, 2020

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Hello check please my account I paid for the full package, thank you very much 

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Hello check please my account I paid for the full package

New Here ,
Jan 20, 2020

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Hello check please my account I paid for the full package, thank you very much 

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Problem or error

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123

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Adobe Community Professional ,
Jan 20, 2020

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This is a user to user forum. If you have a problem with your account, contact Adobe by phone.

-- Johan W. Elzenga, http://www.johanfoto.com

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Adobe Employee ,
Jan 20, 2020

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Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top right 3-dot menu in albums view and when you then tab on the first account-entry.
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials. Hope this helps. - Guido/ Lr Mobile QE

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