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Hidden fee in Cancelling Lightroom monthly membership after 2 months of use

New Here ,
Feb 24, 2019

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I signed up to use Lightroom for 2 months (A$30.00) and cancelled the membership. At the last step of the cancellation, it say

  • You’ll be charged a A$71.45 cancellation fee (50% of your remaining annual contract).

During the monthly membership signup, there was no obvious warning that I'm entering an annual contract and the cancellation would cost this. Obviously, you guys have hidden T&C somewhere and tricking the customers thinking that they can use the software subscription as they want.

Is this how Adobe handles their clients? What sort of monthly subscription model charges the customer half of the yearly subscription fee? What sort of customer would think they are going into this locked contract instead of thinking they will pay for what they use?

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Hidden fee in Cancelling Lightroom monthly membership after 2 months of use

New Here ,
Feb 24, 2019

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I signed up to use Lightroom for 2 months (A$30.00) and cancelled the membership. At the last step of the cancellation, it say

  • You’ll be charged a A$71.45 cancellation fee (50% of your remaining annual contract).

During the monthly membership signup, there was no obvious warning that I'm entering an annual contract and the cancellation would cost this. Obviously, you guys have hidden T&C somewhere and tricking the customers thinking that they can use the software subscription as they want.

Is this how Adobe handles their clients? What sort of monthly subscription model charges the customer half of the yearly subscription fee? What sort of customer would think they are going into this locked contract instead of thinking they will pay for what they use?

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170

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New Here ,
Feb 25, 2019

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How can i download this in windows 10 64bit can you help me.

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Adobe Community Professional ,
Feb 25, 2019

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scottk93295082  wrote

I signed up to use Lightroom for 2 months (A$30.00) and cancelled the membership. At the last step of the cancellation, it say

  • You’ll be charged a A$71.45 cancellation fee (50% of your remaining annual contract).

During the monthly membership signup, there was no obvious warning that I'm entering an annual contract and the cancellation would cost this. Obviously, you guys have hidden T&C somewhere and tricking the customers thinking that they can use the software subscription as they want.

Is this how Adobe handles their clients? What sort of monthly subscription model charges the customer half of the yearly subscription fee? What sort of customer would think they are going into this locked contract instead of thinking they will pay for what they use?

This is a user-to-user forum. We are Lightroom users like you, not Adobe employees.

-- Johan W. Elzenga, http://www.johanfoto.com

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New Here ,
Jun 24, 2019

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I experienced the same problem except my hidden cancellation fee is $99!! Very unhappy

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