How can I get support?

New Here ,
Jan 15, 2021 Jan 15, 2021

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I can`t get through to support. The contact us button just doesn't work. What the hell ist going on there?
I need have the numbers of activation of Lightroom set back and can't reach anybody. No telephone, no e-mail, no chat.

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Try this information guide (from a post thanks to John T Smith)

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience-

 

-Remain signed-in to this forum, and allow your browser to accept Cookies.
-Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right

ScreenShot335.jpg
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times may be long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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