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I have subscribed to Lightroom but within the app, it says I cannot edit until I buy a subscription

New Here ,
Oct 04, 2020

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I had a free trial through downloading the app from the Apple Store, but then deleted and redownloaded through Creative Cloud. When I got the message about my trial ending and needing to buy a subscription I did so and got a confirmation message saying my subscription was successful. However, every time I open the app I get a message saying I must buy a subscription and I cannot edit until I buy a subscription. When I click the "BUY" button is loads a window from Adobe that says "You are already subscribed." Yet no amount of restarting the app, login in and out of Adobe, restarting my computer, etc fixes this problem. SO FRUSTRATING.

 

I have seen several people ask this same question here with zero responses. What's going on???

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

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I have subscribed to Lightroom but within the app, it says I cannot edit until I buy a subscription

New Here ,
Oct 04, 2020

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I had a free trial through downloading the app from the Apple Store, but then deleted and redownloaded through Creative Cloud. When I got the message about my trial ending and needing to buy a subscription I did so and got a confirmation message saying my subscription was successful. However, every time I open the app I get a message saying I must buy a subscription and I cannot edit until I buy a subscription. When I click the "BUY" button is loads a window from Adobe that says "You are already subscribed." Yet no amount of restarting the app, login in and out of Adobe, restarting my computer, etc fixes this problem. SO FRUSTRATING.

 

I have seen several people ask this same question here with zero responses. What's going on???

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

TOPICS
Problem or error

Views

42

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 05, 2020

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Have you tried going into the settings within Lightroom Mobile, going to your account name and selecting Restore Purchase?

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Oct 05, 2020 0
greule LATEST
Adobe Employee ,
Oct 14, 2020

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Could you double check that you are signed-in with the same Adobe-id which you use for this forum. Just asking since I can see a valid subscription applied. Hope this heps - Guido/ Lr Mobile QE

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Oct 14, 2020 0