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Import button greyed out why?

New Here ,
Apr 07, 2018

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The other day i just got Lightroom downloaded and was exited to use when i couldn't click the import button, it was greyed out. I've tried reseting the prefereces but it didn't do anyhting.

Thanks Noah

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Import button greyed out why?

New Here ,
Apr 07, 2018

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The other day i just got Lightroom downloaded and was exited to use when i couldn't click the import button, it was greyed out. I've tried reseting the prefereces but it didn't do anyhting.

Thanks Noah

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Apr 07, 2018 0
Adobe Employee ,
Apr 10, 2018

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Hi Noah,

Sorry that you cannot import images to Lightroom because the "Import" button is grayed out.

Could you please let us know which exact version of Lightroom are you using? Lightroom Classic CC or Lightroom CC?

Please provide a screenshot of the import window in Lightroom so that can help you better.

Regards,

Akash

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Apr 10, 2018 0
New Here ,
Jun 04, 2018

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I'm having the same issue and I'm using Lightroom CC latest version. I've tried importing it in Lightroom Classic CC and it works pretty fine but the import button is greyed out every time I launch it. Here's what I have tried.

1. Resetting preferences

2. Reinstalling it

3. Inserting SD card to import images

4. Directly attach the camera to the PC to import.

I'm using a Nikon D7200.

The plus button is greyed out, along with the option in the drop-down menu of 'File'. I even tried Ctrl+Shift+I and that too was as useful as this software is to me right now.

What am I supposed to do with this purchase?

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Jun 04, 2018 1
New Here ,
May 06, 2019

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I'm having the same issue. Also use the same camera Fireflyfquifu

Can someone help?

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May 06, 2019 0
Adobe Community Professional ,
May 10, 2019

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Could it be that some kind of firewall is blocking this?

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May 10, 2019 0
Adobe Community Professional ,
May 12, 2019

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The import button looks like a plus and is called "add photos" in Lightroom CC. You are probably talking about Lightroom Classic which is a different beast. If the import button in Classic is greyed out it usually means you are not logged onto Creative Cloud. You can log on by starting the creative cloud app and logging on.

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May 12, 2019 1
New Here ,
Oct 19, 2019

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That didn't work.

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Oct 19, 2019 0
Adobe Community Professional ,
May 12, 2019

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If you are logged on, Quit all Adobe applications, log off from the creative cloud app, and log back in. Also make sure the creative cloud app itself is fully updated.

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May 12, 2019 0
New Here ,
Oct 19, 2019

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That doesn't work.

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Oct 19, 2019 0