Import from EOS R fails in Lightroom 3.2.1 on macOS 10.15.4

[benjaminl11774558]

Hi,

I am using Lightroom 3.2.1 on Mac OS 10.15.4. When I connect my EOS R (lates firmware), Lightroom finds "Canon EOS R", but when I select the device, Lightroom prompts something like "Selected source does not contain any images. If you are importing from a mobile phone, make sure it is unlocked." I am sure that the SD card in the camera contains images. computer symbol is visible in the screen while connected.

What goes wrong?

[Akash Sharma]

Hi there,

Sorry that you cannot import images from Canon EOS R into Lightroom 3.2.1 on macOS 10.15.4.

This is a known issue in Lightroom and we are working towards a fix. See https://helpx.adobe.com/lightroom-cc/kb/known-issues.html#Importingphotosorvideos

Available workaround is is to do one of the following:

• Unplug the camera and plug it back.
• Restart Lightroom.
• Use browser to import photos from the camera. 

Let us know how it goes.

Thanks,

Akash

[benjaminl11774558]

Hi folks,

both unplugging the camera and restarting Lightroom does not work for me. Not sure what "use browser" means - I do import my photos via SD card reader in my Mac...

Hope the fix will be there soon, workaround is a little annoying.

[benjaminl11774558]

unfortunately no fix with latest update Lightroom 3.3... is there a scheduled date when it will be fixed?