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Impossible to start subscription

Community Beginner ,
Jun 20, 2020

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Hi,

I'm (still) trying to start a subscription on my mobile phone but when I choose plan to pay monthly nothing happens except I get up some commercial info trying to convince my to buy the subscription (which is what I'm already trying to do). After clicking around in the app I'm referred to the web instead so I log in there and click to manage my subscription and there it refers me to Google play.

 

As usual with Adobe it is impossible to get in contact with anyone so I'm now trying to reach out here. Is there anyone that can help me how I shall proceed to be able to buy a premium subscription on my Android phone?

 

I guess the problem is that I'm stuck in some sort of deadlock after cancelling my monthly subscription earlier and now it is impossible to restart it.

TOPICS
Bug, How to, Presets or profiles, Problem or error

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Impossible to start subscription

Community Beginner ,
Jun 20, 2020

Copy link to clipboard

Copied

Hi,

I'm (still) trying to start a subscription on my mobile phone but when I choose plan to pay monthly nothing happens except I get up some commercial info trying to convince my to buy the subscription (which is what I'm already trying to do). After clicking around in the app I'm referred to the web instead so I log in there and click to manage my subscription and there it refers me to Google play.

 

As usual with Adobe it is impossible to get in contact with anyone so I'm now trying to reach out here. Is there anyone that can help me how I shall proceed to be able to buy a premium subscription on my Android phone?

 

I guess the problem is that I'm stuck in some sort of deadlock after cancelling my monthly subscription earlier and now it is impossible to restart it.

TOPICS
Bug, How to, Presets or profiles, Problem or error

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 20, 2020 0

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