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Infinite Syncing Loop in Lightroom

Engaged ,
Oct 10, 2019

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I just moved a bunch of photos into my Lightroom CC catalog as I'm working on organizing a ton of images. Everything synced fine and uploaded to the cloud correctly. Then I chose the option in Preferences to store all originals on disk so that I still have a backup of everything that's in the cloud. Since I told it to store a copy of originals on disk, it's said it's syncing for days now. If you go to All Photos and then filter by "syncing", you can actually watch images disappear as they download and then a little while later, many of those images pop back up in "syncing" again. I've been able to watch as around 2000 photos get synced and remvoed from the "syncing" filter, then come back again, then disappear, then come back, etc. again and again and again. Has anyone had this problem? Is there something I'm doing wrong or not understanding?

 

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Infinite Syncing Loop in Lightroom

Engaged ,
Oct 10, 2019

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I just moved a bunch of photos into my Lightroom CC catalog as I'm working on organizing a ton of images. Everything synced fine and uploaded to the cloud correctly. Then I chose the option in Preferences to store all originals on disk so that I still have a backup of everything that's in the cloud. Since I told it to store a copy of originals on disk, it's said it's syncing for days now. If you go to All Photos and then filter by "syncing", you can actually watch images disappear as they download and then a little while later, many of those images pop back up in "syncing" again. I've been able to watch as around 2000 photos get synced and remvoed from the "syncing" filter, then come back again, then disappear, then come back, etc. again and again and again. Has anyone had this problem? Is there something I'm doing wrong or not understanding?

 

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Mac, Problem or error, Sync

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Oct 10, 2019 0
Adobe Employee ,
Oct 10, 2019

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Hi There,

Sorry to hear about the syncing issue you're facing with Lightroom, let's make this right.

Could you please go to Help > System Info and let us know what version of Lightroom you're using?

Also, please have a look at a similar conversation here: https://community.adobe.com/t5/Lightroom/Lightroom-CC-Syncing-stuck-forever/td-p/9557125 and let us know if it helps.

Regards,
Sahil

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Oct 10, 2019 0
Engaged ,
Oct 10, 2019

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2.4.1 [ 20190911-1202-844edb7 ] (Sep 11 2019). I saw that thread; in my Lightroom, alt+clicking the cloud icon does nothing. But I did go to All Photos, filtered for Syncing, and set all those photos to 1 star. Lightroom is still syncing but earlier it said around 4000 images left to sync and now it says 9500

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Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

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Do you have enough space on the hard drive that is storing the local copies?

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Oct 10, 2019 0
Engaged ,
Oct 11, 2019

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Yes it has 1TB free and my entire lightroom catalog is 209GB

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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Can you tell if it is hanging up with uploading images to the cloud, or with syncing them to your computer? Have you viewed your catalog on the web to see if everything this there at, lightroom.adobe.com? If You don't see all of your images, then some of them never finished uploading. I would try turning off the local sync for awhile and see if that gives everything a chance to upload to the cloud.

If that isn't the problem, or if that doesn't solve the problem, did you try step 4 in the other post that was linked to above?

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Oct 11, 2019 0
Engaged ,
Oct 11, 2019

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Before I started having this issue, I had local storage turned off and the entire catalog successfully synced to the cloud and between my phone, Lightroom CC desktop, and and lightroom online. Then I enabled local storage to make sure there was more than just the one copy in the cloud, and that's when I started having this issue, so I don't think uploading to the cloud is the issue. And yesterday I tried filtering for all images that were still syncing and then applying a 1 star rating to all of them. Before I rated them, there were 4000 still syncing. After I applied the star rating, that number quickly went up and now it's fluctuating between 10,000 and 13,000 images still syncing. And I can still watch as photos disappear from the syncing filter only to reappear a little while later.

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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By your description it sounds like the sync problem is down to your local drive, not up to the cloud. Did you set up a custom location for the local sync? Have you tried turning off the local sync? What happens when you do that? Do you get any error messages?

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Oct 11, 2019 0
Engaged ,
Oct 11, 2019

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That sounds about right. I have the local sync set to the root level of an external hard drive; my internal drive isn't large enough to fit the catalog. There is 1TB free on the external drive so it's not a space issue and I've synced catalogs in other Adobe accounts to the same location (different folder) before with no issues. I just tried turning off local storage and I get an error that says "Some Images Invalid" but if I go to All Photos and filter by sync errors, no images appear ("black hole")

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 12, 2019

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The error message gives us some clue as to what's going on, however I still don't know how to fix it. This Adobe help page has information about the message, "some images invalid", although I think you have already tried the proposed solution. 

https://helpx.adobe.com/lightroom-cc/kb/known-issues.html

I recommend that you contact customer care and see if they can help. There is a link at the bottom left of this page to chat with someone. If they fix it for you, let us know.

https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

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Oct 12, 2019 0
Engaged ,
Oct 12, 2019

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Thanks! Before I got your message I decided to try moving the catalog to a new folder on the external hard drive so I'm going to let that change sync and if the problem continues I'll contact customer care and see what they say. I'll keep this thread up to date in case anyone else has this issue in the future.

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Oct 12, 2019 1
Engaged ,
Oct 13, 2019

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The infinite syncing loop persisted even after trying to change the sync folder. Again if I turn off local storage for all originals, I get the message that "Some Photos Invalid"

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Oct 13, 2019 0