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Installing Lightroom and paid subscription - launch issue

New Here ,
Apr 07, 2020

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I just got a Mac and installed LR, signing up with a free 7 day subscription. However, when trying to open LR, it takes me back to the subscription page and won't let me open LR even though it recognizes that I have a subscription. I need to complete a photo assignment for my class today. Can someone help?

 

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Download and install, Problem or error

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Installing Lightroom and paid subscription - launch issue

New Here ,
Apr 07, 2020

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I just got a Mac and installed LR, signing up with a free 7 day subscription. However, when trying to open LR, it takes me back to the subscription page and won't let me open LR even though it recognizes that I have a subscription. I need to complete a photo assignment for my class today. Can someone help?

 

{Thread renamed by moderator}

 

 

Topics

Download and install, Problem or error

Views

145

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Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 07, 2020

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Hi there,

As Lightroom is taking you to the subscription page every time you're launching it, could you please check if you're signed in to the Creative Cloud Desktop App? If not, then try signing in with your Adobe credentials and let us know if it helps.

Regards.
Sahil

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