Highlighted

Lightroom 3.1 (Cloud) Sync Error and Memory Leak

New Here ,
Feb 04, 2020

Copy link to clipboard

Copied

My sync gets hung up on one photo, out of 141,000+ and it seems to then cause a consistent memory leak which crashes the application.  

 

I have tried the community-driven methods to find the offending file but the 'Option-Click' on the 'Cloud Icon' doesn't bring up the list of offending files in Lightroom 3.1 (Cloud).  There is no log file I can find either.

 

Any help is most appreciated.  

Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: macOS
OS Version: 10.14 [3]
Application architecture: x64
Computer model: MacBookPro15,1 / Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,333.8 MB (8.1%)
Virtual memory used by Lightroom: 2,567.6 MB
Memory cache size: 118.7 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 22MB / 8191MB (0%)
Camera Raw real memory: 22MB / 16384MB (0%)
Displays: 1) 3360x2100

Graphics Processor Info: Metal: AMD Radeon Pro 560X - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_os, wl: Yes, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/dgourlay/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/dgourlay/Pictures/Lightroom Library.lrlibrary

Topics

Bug, Crash or freeze, Mac, Problem or error, Sync

Views

519

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom 3.1 (Cloud) Sync Error and Memory Leak

New Here ,
Feb 04, 2020

Copy link to clipboard

Copied

My sync gets hung up on one photo, out of 141,000+ and it seems to then cause a consistent memory leak which crashes the application.  

 

I have tried the community-driven methods to find the offending file but the 'Option-Click' on the 'Cloud Icon' doesn't bring up the list of offending files in Lightroom 3.1 (Cloud).  There is no log file I can find either.

 

Any help is most appreciated.  

Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: macOS
OS Version: 10.14 [3]
Application architecture: x64
Computer model: MacBookPro15,1 / Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,333.8 MB (8.1%)
Virtual memory used by Lightroom: 2,567.6 MB
Memory cache size: 118.7 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 22MB / 8191MB (0%)
Camera Raw real memory: 22MB / 16384MB (0%)
Displays: 1) 3360x2100

Graphics Processor Info: Metal: AMD Radeon Pro 560X - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_os, wl: Yes, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/dgourlay/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/dgourlay/Pictures/Lightroom Library.lrlibrary

Topics

Bug, Crash or freeze, Mac, Problem or error, Sync

Views

520

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 04, 2020 0
New Here ,
Feb 04, 2020

Copy link to clipboard

Copied

I should add, I have generated the diagnostic log, and it does list one file as having a sync issue, but gives a number database pointer to the file, not the file name or anything that can actually be queried through Lightroom to find the file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 04, 2020 0
dg92107 LATEST
New Here ,
Apr 27, 2020

Copy link to clipboard

Copied

Does Adobe monitor these forums?  Because 2 months with no answer or outreach for a product I am paying several hundred dollars a year for seems a bit lackadaisical.

 

dg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 27, 2020 0