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My sync gets hung up on one photo, out of 141,000+ and it seems to then cause a consistent memory leak which crashes the application.
I have tried the community-driven methods to find the offending file but the 'Option-Click' on the 'Cloud Icon' doesn't bring up the list of offending files in Lightroom 3.1 (Cloud). There is no log file I can find either.
Any help is most appreciated.
Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: macOS
OS Version: 10.14 [3]
Application architecture: x64
Computer model: MacBookPro15,1 / Intel(R) Core(TM) i7-8850H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,333.8 MB (8.1%)
Virtual memory used by Lightroom: 2,567.6 MB
Memory cache size: 118.7 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 22MB / 8191MB (0%)
Camera Raw real memory: 22MB / 16384MB (0%)
Displays: 1) 3360x2100
Graphics Processor Info: Metal: AMD Radeon Pro 560X - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_os, wl: Yes, bl: No
OS Media Capability: true
Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/dgourlay/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/dgourlay/Pictures/Lightroom Library.lrlibrary
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I should add, I have generated the diagnostic log, and it does list one file as having a sync issue, but gives a number database pointer to the file, not the file name or anything that can actually be queried through Lightroom to find the file.
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Does Adobe monitor these forums? Because 2 months with no answer or outreach for a product I am paying several hundred dollars a year for seems a bit lackadaisical.
dg