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Lightroom 3.1 lost presets, photos and albums on all the platforms

New Here ,
Dec 31, 2019

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My photos, albums and presets are gone. I search in my computer and all the raw footage and the original images are in the same place, I search on my mobile lightroom and all the images from there are gone and the same with the Lightroom Web. I also shut it down and restarted the computer. When I went to the Creative Cloud App Manager on my computer, the system didn't recognize that I already have the program so I had to reinstall and I still enable to see my albums, photos and presets. My version of Lightroom right now is 3.1. Can someone help me?

 

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Mac, Presets or profiles, Problem or error, Sync

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Lightroom 3.1 lost presets, photos and albums on all the platforms

New Here ,
Dec 31, 2019

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My photos, albums and presets are gone. I search in my computer and all the raw footage and the original images are in the same place, I search on my mobile lightroom and all the images from there are gone and the same with the Lightroom Web. I also shut it down and restarted the computer. When I went to the Creative Cloud App Manager on my computer, the system didn't recognize that I already have the program so I had to reinstall and I still enable to see my albums, photos and presets. My version of Lightroom right now is 3.1. Can someone help me?

 

{Thread renamed by moderator}

 

TOPICS
Mac, Presets or profiles, Problem or error, Sync

Views

126

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Dec 31, 2019 0
Adobe Employee ,
Dec 31, 2019

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Hi Rafael,

 

Sorryt to hear about the lost images and presets, could you please check and confirm if you're able to see the images and presets here? https://lightroom.adobe.com/

Also, did everything disappear after a recent operating system or Lightroom update?

Regards,
Sahil

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Dec 31, 2019 0
New Here ,
Dec 31, 2019

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Hi Sahil. 

 

I have checked the web lightroom and the images and presets aren't there. About if it was after the recent operating system or lightroom update, I think it was after the recent operating system because when I try to verify if it was the version of the program, the CC app manager didn't recognize my lightroom that was installed so I had to re-install. 

 

Regards and thanks for the help.

 

Rafa ; )

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Dec 31, 2019 0
New Here ,
Jan 02, 2020

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There is something that I could do to get my edits, albums and presets back?

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Jan 02, 2020 0