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Lightroom 6 Quits unexpectedly

New Here ,
Aug 09, 2020

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  1. When i try to close LR 6 it quits unexpectedly  It tries to "optimixe" atalalog but then I find it NOT RESPONDING in Force Quit  
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Crash or freeze

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Lightroom 6 Quits unexpectedly

New Here ,
Aug 09, 2020

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  1. When i try to close LR 6 it quits unexpectedly  It tries to "optimixe" atalalog but then I find it NOT RESPONDING in Force Quit  
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Crash or freeze

Views

42

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Aug 09, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hi there,

 

Sorry to hear that Lightroom 6 quits unexpectedly.

 

Which dot release of Lightroom 6 are you using? Note that 6.14 is the latest version.

 

When exactly is Lightroom crashing? Does it crashes while using a specific tool or feature?

 

Here are a couple of troubleshooting steps that you may checkout: https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

Also, we'd suggest that you submit the crash report: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Thanks, 

Akash

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Aug 10, 2020 0
New Here ,
Aug 10, 2020

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Hi; I am running stand alone LR6 on my IMAC
running CATALINA 10.15.6 with LR6 6.12. When I click on “updates” within LR  I get no response. It crashes (quit unexpectedly)  when I attempt to close, with or without backup. 
I have 256gb available on the drive with the catalog. My photos are on an external drive  
 
Thanx

 

Barry

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Aug 10, 2020 0
Adobe Employee ,
Aug 11, 2020

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Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:

https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def...

 

Thanks, 

Akash

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Aug 11, 2020 0