Lightroom app crashed and all my images/ filter presets have gone missing

New Here ,
Feb 02, 2021 Feb 02, 2021

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My app crashed while I was editing a picture and when I opened it back up it deleted all my pictures and "user filters" I had saved but I'm still logged in ? 

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Crash or freeze, Problem or error

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Hi there,

 

Sorry to hear that Lightroom crashed and now all of your images and user filters are missing. 

 

In order to help you better, we'd need some more details.

  • Which version of Lightroom are you using and what device are you working with (mobile or desktop)? What is the model and make of your device?
  • Did you reinstalled the app after it crashed? 

 

Have you checked Lightroom Web to see if your images and filter presets are present there? Link: 

Lightroom Web 

 

Thanks,

Akash

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