Highlighted

Lightroom app on Mac keeps asking to start a 7 days trial

New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

Hi, when I open my Lightroom App on my Mac, a box opens from Adobe asking me to start a 7day free trial.  I cannot close the box without it closing the app altogether.  I'm fully signed up with Lightroom and don't need a trial, can you help please?

TOPICS
Problem or error

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom app on Mac keeps asking to start a 7 days trial

New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

Hi, when I open my Lightroom App on my Mac, a box opens from Adobe asking me to start a 7day free trial.  I cannot close the box without it closing the app altogether.  I'm fully signed up with Lightroom and don't need a trial, can you help please?

TOPICS
Problem or error

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 05, 2020 0
Adobe Employee ,
Sep 09, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry that Lightroom app on your Mac keeps asking you to start a trial version. 

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html and let us know if that helps?

 

Also, make sure that your Lightroom app is updated to the latest version. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentv... 

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2020 1