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Lightroom CC and Photoshop no longer allowing me to edit

New Here ,
Nov 12, 2019

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Hi guys! So I'm a pro photographer and I use Lightroom and PS daily. Satuday I went to upload a session as normal, and I get this. I CANNOT edit my RAW files. I sent some to a friend, and they worked for her, so it's not the camera, files or memory card. I can save them as JPEGs and then upload and edit, but I don't want to do that. Help!

 

Screen Shot 2019-11-10 at 9.57.30 AM.pngScreen Shot 2019-11-10 at 10.01.19 AM.png

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Crash or freeze, How to, Performance, Problem or error

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Lightroom CC and Photoshop no longer allowing me to edit

New Here ,
Nov 12, 2019

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Hi guys! So I'm a pro photographer and I use Lightroom and PS daily. Satuday I went to upload a session as normal, and I get this. I CANNOT edit my RAW files. I sent some to a friend, and they worked for her, so it's not the camera, files or memory card. I can save them as JPEGs and then upload and edit, but I don't want to do that. Help!

 

Screen Shot 2019-11-10 at 9.57.30 AM.pngScreen Shot 2019-11-10 at 10.01.19 AM.png

TOPICS
Crash or freeze, How to, Performance, Problem or error

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213

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Nov 12, 2019 0
New Here ,
Nov 12, 2019

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After the last updates, NEF files crash PS on both my machines. I followed the convert to DNG advice, and can open the files in the LR editor, but the speed loss is tremendous.

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Nov 12, 2019 0
Adobe Community Professional ,
Nov 12, 2019

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Loril...

The Preview files in Lightroom indicate that the files are corrupt for some reason.

The black circle with an exclamation mark on the thumbnail border is an indicator of corrupted files.

The files you "sent to a friend"- did you copy them from your hard-drive location, or did you copy from the Camera card?

Investigation may reveal that there is a problem with a hard-drive reading your files. Do you still have them on the camera card to download again?

As Photoshop also has problems with the files it indicates damage to the files on the hard-drive.

And- How do you save them to JPGs, exactly?

Regards. My System: Lr-Classic 10.0, Photoshop 22.0, Lightroom 4.0, Windows-10. Nikon DSLR.

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New Here ,
Nov 13, 2019

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I wish that was the case. It's not. I tried a totally different camera, with a different memory card and a different card reader. Same result. My friend can edit the photos on her computer. It's something with the computer/software. I also run a brand new Macbook....so there is also that. To convert to JPEG, I did that in Photomechanic. I've also tried uninstalling Lightroom and putting it back on....no luck. Also, I've even tried importing directly to Lightoom, old RAW files that I've previously edited editing in LR and they are saying the same thing. So to me, this is a LR issue.

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Nov 13, 2019 0
Adobe Community Professional ,
Nov 12, 2019

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anselpixel..

Are you, by any chance, using Nikon software to 'import' or download your camera files?

A computer 'Crash' is more likely to be hardware or video-card related than Lightroom.

More exact details from you might also help with a diagnosis.

Regards. My System: Lr-Classic 10.0, Photoshop 22.0, Lightroom 4.0, Windows-10. Nikon DSLR.

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Nov 12, 2019 0
New Here ,
Nov 13, 2019

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Nope. Canon. I've tried two ways. One just moving the files from the memory card to my computer and second, importing through Photo Mechanic....which is what I always do.

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Nov 13, 2019 0
WobertC LATEST
Adobe Community Professional ,
Nov 13, 2019

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Loril,

Are you possibly using a NAS?

See this forum thread on NAS topic-

https://community.adobe.com/t5/Lightroom-Classic/Lightroom-is-corrupting-the-original-jpeg-files-on-...

 

"A Brand new Macbook"- There have been reports of 'early' Mac drive failures! So do not discount a problem with the hard-drive without testing at a Mac store.

 

(Nikon software reply was directed to the 'AnselPixel' post)

Regards. My System: Lr-Classic 10.0, Photoshop 22.0, Lightroom 4.0, Windows-10. Nikon DSLR.

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Nov 13, 2019 0