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Lightroom CC crashe when i click import.

New Here ,
Apr 04, 2020

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As above says. every time i click import on lightroom CC it crashes and i have no choice but to end via task manager. browsing catalouge works fine and so does develop. Any ideas? Many thanks.

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CC FAQ, Creative Cloud

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Lightroom CC crashe when i click import.

New Here ,
Apr 04, 2020

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As above says. every time i click import on lightroom CC it crashes and i have no choice but to end via task manager. browsing catalouge works fine and so does develop. Any ideas? Many thanks.

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CC FAQ, Creative Cloud

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362

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Adobe Employee ,
Apr 05, 2020

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Hi there,

 

Sorry that Lightroom crashes when you attempt to import images.

 

Which version of Lightroom are you using?  In Lightroom, you can check that by going to Help > System Info.

 

What is the Source of your import and Destination set in Lightroom? See the below image for reference:

 

 

Thanks,

Akash

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New Here ,
Apr 06, 2020

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ive tried to set destionation as my SSD and HDD.

 ive tried to import from an old catalog and a new.

ive tried from a memory card and hard drive imports also.

all of the above work until yesterday morning. all over CC services and lightroom features seem to be ok.

 

thanks for the reply.

 

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18362
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.6 GHz
SqLite Version: 3.30.1
Built-in memory: 16310.8 MB
Real memory available to Lightroom: 16310.8 MB
Real memory used by Lightroom: 1385.1 MB (8.4%)
Virtual memory used by Lightroom: 1614.7 MB
GDI objects count: 665
USER objects count: 1963
Process handles count: 2424
Memory cache size: 341.6MB
Internal Camera Raw version: 12.2 [ 384 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 421MB / 8155MB (5%)
Camera Raw real memory: 427MB / 16310MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 970 (26.21.14.3039)

 

Application folder: E:\program files\Adobe Lightroom Classic
Library Path: C:\Users\ollie\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\ollie\AppData\Roaming\Adobe\Lightroom

 

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Adobe Employee ,
Apr 07, 2020

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Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:
https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def...

 

Thanks,

Akash

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New Here ,
Apr 08, 2020

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THANK YOU! Works fine now. 

Much appreciated 

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