Highlighted

Lightroom CC hangs on import when android phone attached in File Transfer mode

Community Beginner ,
Dec 27, 2018

Copy link to clipboard

Copied

I've seen another similar thread, but I've narrowed it down to a more specific scenario. If my Android phone (Pixel 3XL) is connected to my laptop (Lenovo Carbon X1 running Windows 10 Pro), and the phone's USB mode is set to File Transfer, if I click Import button in Lightroom Classic CC, then the entire application freezes. If I unplug the phone from the laptop, everything starts working again. FWIW, I'm connected with the factory supplied USB-C to USB-C cable.

Clearly a bug that needs to be fixed.

Views

302

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom CC hangs on import when android phone attached in File Transfer mode

Community Beginner ,
Dec 27, 2018

Copy link to clipboard

Copied

I've seen another similar thread, but I've narrowed it down to a more specific scenario. If my Android phone (Pixel 3XL) is connected to my laptop (Lenovo Carbon X1 running Windows 10 Pro), and the phone's USB mode is set to File Transfer, if I click Import button in Lightroom Classic CC, then the entire application freezes. If I unplug the phone from the laptop, everything starts working again. FWIW, I'm connected with the factory supplied USB-C to USB-C cable.

Clearly a bug that needs to be fixed.

Views

303

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 27, 2018

Copy link to clipboard

Copied

Hi mnml.me,

We're really sorry for all the trouble. Have you tried using another android device for importing images into Lightroom Classic CC?

Are you using the latest version of Lightroom Classic CC? Try resetting the Lightroom preferences back to defaults and check if that helps.

To know more about resetting Photoshop preferences, please refer the following link: How to set Lightroom Classic CC preferences https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

Thanks,

Mohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Dec 27, 2018

Copy link to clipboard

Copied

I already have a workaround. I first copy the RAW files from my android phone to my laptop hard drive just using Windows drag/drop. Then I unplug the phone, then I use Lightroom's Import tool. It works fine for me, so long as I remember to unplug my phone before clicking the Import button.

Regardless, this is clearly a software bug since it results in a program crash, and this should be reported to the development team to prioritize a fix for future versions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 19, 2019

Copy link to clipboard

Copied

I have a Pixel 3 and have been issues trying to import the photos into either Lightroom Classic CC or Apple Photos.  It seems that all of the photos either taken in portrait mode and/or photos with motion captured end up being imported very low-quality, and sometimes theyre flipped.  Ive tried importing by saving as DNG but it still wont work.  The only way that I've found that I can get the photos off of my phone correctly is by using Android File Transfer to first copy everthing to my HD, then manually import those files in to Lightroom, but this is not ideal, as I usually keep old photos on my phone after Ive already imported them, and dont want to have to copy them all over every time with AFT.  Does anyone have any clue what I am doing wrong? 

Thanks!

Jeff

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
mnml_me LATEST
Community Beginner ,
Jan 19, 2019

Copy link to clipboard

Copied

Jeff, since you have a Pixel 3, I would suggest you make sure you've setup the phone to capture in RAW. Then, when you use Android File Transfer copy the DNG files from the //Pictures/Raw folder. Those will be the highest quality images and be compatible with Lightroom. They won't have the magic of the Pixel's AI image processing applied to them so you'll need to add your own magic in Lightroom to make them pop!

Also, when you connect your phone to the computer, make sure you set the USB mode on the Pixel to File Transfer then you should at least be able to drag/drop files from the phone to the computer. For whatever reason the type of device that a phone shows up as to the computer it behaves differently than an external drive, and a lot of 3rd party programs have trouble accessing the file system. For example, I can't use TeraCopy to copy files from phone to PC like I can with other USB connected storage devices.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...