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Lightroom cc Mobile just deleted all my pictures and presets, whats solution?

New Here ,
Sep 26, 2019

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Hi everyone,  i had plenty of pictures and purchased presets in my lightroom mobile app, its been months im using it with no problem, today was the first time when opening app i was sogned out from my account (itself) i signed in, first minutes it showed just first 5 pics and  others were loading then just No photos and where all my presets an pics gone? what can i do 

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Lightroom cc Mobile just deleted all my pictures and presets, whats solution?

New Here ,
Sep 26, 2019

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Hi everyone,  i had plenty of pictures and purchased presets in my lightroom mobile app, its been months im using it with no problem, today was the first time when opening app i was sogned out from my account (itself) i signed in, first minutes it showed just first 5 pics and  others were loading then just No photos and where all my presets an pics gone? what can i do 

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Adobe Employee ,
Sep 26, 2019

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Hi there,

 

Sorry to hear that the presets and images have suddenly disappeared from Lightroom on your mobile. Could you please check if these assets are acccesible on Lightroom Web https://lightroom.adobe.com/ 

 

Also, which version of Lightrom app are you using?

 

Thanks,

Akash

 

Thanks,

Akash

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